Job Description

Internal Sales Support - CareSpaces

| Chatham, Kent | Full-time, Office-based

About CareSpaces

We're the UK's leading specialist in home adaptations for disabled individuals and their carers. From ceiling hoists to accessible kitchens, we handle everything from consultation to installation, transforming lives through better accessibility. We work with occupational therapists, case managers, and local authorities to create safer, more independent living spaces.

The Role

We're looking for a proactive Internal Sales Support to become the backbone of our sales operation. This is a varied, fast-paced role where you'll be the central hub managing our sales pipeline, supporting our project consultants, and ensuring nothing falls through the cracks.

What You'll Be Doing:

Managing our CRM system - updating deals, tracking progress, maintaining data quality Handling the CareSpaces inbox and directing enquiries to the correct team members Taking incoming calls and qualifying leads before passing to consultants Coordinating quote preparation and ensuring timely follow-ups Delegating projects to our project consultants based on location and expertise Following up on leads from our Lunch & Learn and industry events and networking Supporting the sales team with administrative tasks that free them up for client-facing work Maintaining our contact database and ensuring accurate record-keeping

What We're Looking For:

Previous experience with CRM systems (we use Pipedrive, but experience with any CRM is valuable) Strong proficiency in Microsoft Office applications (Excel, Word, Outlook essential) Excellent phone etiquette and written communication skills Highly organised with strong attention to detail Ability to prioritise and manage multiple tasks in a busy environment Team player who can work independently and take initiative Interest in our mission of improving accessibility and independence

What We Offer:

Competitive salary of 28,000 - 30,000 based on experience Quarterly team performance bonus Company laptop provided All-day refreshments Opportunity to make a real difference in people's lives Supportive team environment at our Chatham headquarters Training and development opportunities Be part of a growing company in the essential accessibility sector
Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension On-site parking
Experience:

Sales administration: 3 years (preferred)
Work Location: In person