Job Description

About Us:

We are a leading supplier to plumbing merchants across the UK, providing high-quality products and exceptional customer service. As we continue to grow, we are looking for a proactive and results-driven

Internal Sales

to join our dynamic team.

Role Overview:

As an Internal Salesperson, you will be a key point of contact for our customers, managing inbound sales enquiries, processing orders, and supporting the External Sales team. Your role will involve maintaining strong customer relationships, maximising sales opportunities, and ensuring smooth order fulfilment. The ideal candidate would need to be focussed, driven and able to adapt to different challenges within a busy sales environment.

Key Responsibilities:

Handle incoming sales inquiries via phone and email, providing product information and quotations. Process and manage customer orders accurately and efficiently. Develop and maintain strong relationships with plumbing merchants and key customers. Proactively identify sales opportunities, upselling and cross-selling where appropriate. Work closely with the External Sales team to support their accounts and follow up on leads. Monitor and manage back orders, liaising with logistics and warehouse teams to ensure timely deliveries. Address and resolve order issues, customer queries, and complaints promptly and professionally. Maintain accurate records using the company's CRM and ERP systems. Keep up to date with product knowledge, promotions, and market trends.

Skills and Experience Required:

Previous experience in an internal sales, sales support, or customer service role. Strong communication and relationship-building skills. A sales-driven mindset with a proactive approach to identifying opportunities. Excellent organisational skills and attention to detail. Proficiency in Microsoft Office (Excel, Word, Outlook). Experience using CRM or ERP systems is desirable. Ability to work effectively both independently and as part of a team.

What We Offer:

Competitive salary and commission structure. Opportunities for career development and training. A supportive and friendly working environment. 25 towards a gym membership Birthdays off 23 days holiday (3 to 4 days deducted for Christmas-New year break) Early 4pm finish in Fridays
Job Type: Full-time

Pay: 26,000.00-27,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person