Job Description

About ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).

ARU's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About the Role:

Working as part of our International Marketing and Communications team based within our busy International Office at our Chelmsford campus, the delivery of our enquiries service is a key part of our student conversion activities. Working as part of a team in a friendly and supportive environment, you will be responsible for handling enquiries from international enquirers, applicants and offer holders as well as our partners working in-country.



You will have two A Levels or vocational qualifications at NVQ Level 3 or equivalent. You will provide excellent support and advice to prospective students through email, social channels and third-party platforms. To do this you will work closely with our recruitment and admissions team, and support admin processes, events, and marketing activities. Ideally you will have experience of working in higher education or a customer service role.



Informal enquiries can be made to Iwona Matrejek, International Enquiries & Conversion Team Leader, at iwona.matrejek@aru.ac.uk.



Find out more about working with us and how we recruit.



We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.

We value diversity at ARU and welcome applications from all sections of the community.



We have a responsibility to ensure that all employees are eligible to live and work in the UK.



In accordance with the UK Government's immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.

Committed to being inclusive and open to discuss flexible working.



We reserve the right to close this vacancy once we have received sufficient applications.

Guidance Notes:

Please download the Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.

Job Category Administrative
Vacancy Type Permanent
Employment Type Full time
Salary From 26,338
Salary To 29,959
Location Chelmsford
Faculty/Prof Service International Office
Ref No 3561
Closing Date 28/07/2025