Job Description

Metamark (UK) Ltd is a leading manufacturer and supplier of self-adhesive sign and print materials and is in an exciting stage of its growth. We have an exciting opportunity for an International Customer Service Representative to join our growing team in Lancaster.

As part of this role, you will be responsible for delivering a high-quality customer service to all international customers, the role will involve providing all relevant international paperwork to distribution partners. Alongside, this you will need to work well as a team member and be an integral part of international team.

Key Responsibilities:

To ensure customer orders are despatched according to agreed lead times.

Ensure all relevant order information is stored and maintained correctly.

To provide real time information on deliveries via transport providers.

Ensure all export documentation is completed accurately & on time, this includes liaising and completing documentation with the local chamber of commerce.

To process & monitor customer's orders, liaising with IBDE, and ensuring proactive communication with customers.

To set up new customer accounts.

To assist the International Team in raising the standard of service within the international department.

Handling varied customer transactions; including inbound calls, service complaints, general product enquiries, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues.

Responsibility to manage time to ensure the company meets weekly and monthly deadlines.

Ownership of all issues and enquiries relating to their relevant account base.

Any other tasks as required by the company.

About you - Key Skills & Knowledge required.

Ambitious and dedicated to the job.

Punctual and willing to go the extra mile.

Highly Organised

Computer literate, experience with Microsoft software packages

Numerate & Literate

Great work ethic

Training will be provided to the right candidate.

Please note this post is office based due to the need of the duties. Also to note the offices are located on the 1st floor and unfortunately there is no lift available.

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company pension On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 2 years (required) Microsoft office: 2 years (required) Using Excel Spreadsheets: 1 year (required)
Work Location: In person