Job Description

We're working with a purpose-driven sustainable fashion brand based in London that's looking for a talented IT Systems Administrator to manage and support the Microsoft 365 environment across three tenants, covering approx. 25 users.
This is a hands-on role that combines systems administration, user support, security, and infrastructure improvement
Responsibilities

• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID across multiple tenants.
• Manage endpoint devices using Microsoft Intune, including configuration, compliance, and lifecycle planning.
• Oversee IT asset management: tracking, valuation, depreciation, and upgrade/replacement planning.
• Handle onboarding and offboarding processes for employees, ensuring smooth IT transitions.
• Monitor and respond to security threats using Microsoft Defender and Intune; manage malware and attack mitigation.
• Provide first-line user support and manage the internal IT helpdesk, including reporting and ticket resolution.
• Maintain and optimise internet and Wi-Fi infrastructure, including Quality of Service (QoS) management.
• Support special projects and company-wide initiatives involving IT systems or infrastructure.
• Drive continual improvement of IT infrastructure, processes, and user experience.

• Manage online identities, DNS records, websites, and API/app registrations

Experience

• Proven experience in Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID).
• Strong knowledge of Microsoft Intune and endpoint management.
• Experience with IT asset lifecycle management and planning.
• Familiarity with Microsoft Defender and general cybersecurity practices.
• Solid understanding of DNS, domain management, and web technologies.
• Excellent troubleshooting and user support skills.
• Ability to manage multiple tenants and work independently across varied systems.
• Strong documentation and reporting skills.

Desirable

• Microsoft certifications (e.g., MS-102, MD-102, SC-200, SC-200) are a plus.
• Experience with scripting (PowerShell) for automation.

Familiarity with ITIL practices or helpdesk systems

Skills Required