Job Description

IT Support Analyst - Microsoft Dynamics Business Central & Shopify
Le Chameau
Location: United Kingdom (Hybrid with 3 Days/Week Onsite in Oakham, some travel to London may be required )
Job Type: Full time, permanent
Closing date for applications: 24th October 2025
The Company
Le Chameau is a prestigious French heritage brand renowned for crafting premium rubber boots and country footwear that seamlessly blend tradition, craftsmanship, and innovation. Founded in 1927 by Claude Chamot, a master bootmaker in Normandy, Le Chameau was born out of a desire to create comfortable, durable boots for farmers, hunters, and fishermen--those who depend on their footwear in rugged, demanding conditions.
What sets Le Chameau apart is its artisanal approach: every pair of rubber boots is handmade by a single maitre bottier (master bootmaker) using natural rubber and time-honored techniques. This dedication to quality and performance has earned the brand a loyal following among outdoor professionals and style-conscious consumers alike.
Over the decades, Le Chameau has evolved into a symbol of luxury outdoor living, offering a range of products that combine technical excellence with refined aesthetics. From the iconic Chasseur leather-lined boot to contemporary designs for country weekenders, Le Chameau continues to represent the pinnacle of comfort, function, and elegance in outdoor footwear.
Job Overview:
We are seeking a proactive and technically skilled IT Support Analyst to join our team, with a focus on supporting Microsoft Dynamics Business Central, Shopify integrations, and providing general Level 1 & 2 IT support across the organisation. Retail/Footwear experience is highly desirable to help bridge the gap between technical support and operational needs.
Key Responsibilities:
Microsoft Dynamics Business Central Support
Provide first-line and second-line support for Dynamics Business Central users.
Troubleshoot and resolve issues related to finance, inventory, purchasing, etc and documenting an FAQ list.
Assist with user training and documentation.
Liaise with external support vendors or internal teams for escalated issues.
Shopify Support & Integration
Support operational use of Shopify across B2B and e-commerce channels.
Assist with Shopify integrations, including payment gateways, inventory sync, and third-party apps.
Troubleshoot Shopify-related issues and coordinate with developers or vendors as needed.
Provide guidance to users on Shopify workflows and best practices.
General IT Support (Level 1 & 2)
Respond to and resolve hardware, software, and network issues.
Support Windows OS, Office 365, printers, and mobile devices.
Manage user accounts, permissions, and access rights.
Escalate complex issues to Level 3 support or relevant teams.
Retail Support
Understand retail workflows and systems to provide relevant support.
Assist with POS systems, store connectivity, and retail-specific applications.
Provide support during store openings, upgrades, or seasonal events.
Required Skills & Experience:
Proven experience supporting Microsoft Dynamics Business Central.
Hands-on experience with Shopify, especially in operational use and integrations.
Solid understanding of IT support principles (Level 1 & 2).
Familiarity with ticketing systems (e.g., ServiceNow, Jira, etc although still to be selected).
Experience in a retail environment or supporting retail operations.
Strong communication and problem-solving skills.
Ability to work independently and as part of a team.
Desirable Qualifications:
Microsoft certifications (e.g., Dynamics 365 Fundamentals).
Shopify Partner or App Integration experience.
ITIL Foundation certification.
Experience with remote support tools and Active Directory.

Skills Required