Job Description

About the role
At Booker, our IS team plays a vital role in making sure our systems are effective, secure, and efficient, helping us deliver great experiences for our customers, strengthen our communities, and care for our planet.
As an IS Analyst for Retail, you will be part of a supportive team that works together to make technology work for everyone. Your contributions will help ensure our systems run smoothly and securely, enabling colleagues and customers to thrive.
Main Responsibilities

• Support colleagues and retail partners with EPOS systems and their connection to the Booker Retail Gateway

• Provide assistance for the Scoot rapid delivery platform, helping to keep services reliable and accessible

• Contribute to projects that bring our IS Retail Strategy to life

• Play an important role in keeping the Retail Gateway and Scoot platform safe and secure

You will need

• Experience in technical project management or coordinating projects with a technology focus

• Background in IT service desk or technical support, with a customer-first approach

• Ability to deliver results consistently and work towards shared goals

• Experience in customer service and building positive relationships

• Knowledge of EPOS systems (helpful but not essential)

• Awareness of wholesale industry business processes (helpful but not essential)

• Awareness of convenience retail business processes (helpful but not essential)

What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend 50 or more. You can also save 30% when you spend 50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Skills Required