Job Description

About the role
We're on the lookout for someone enthusiastic to join our IT Branch Systems team at Booker. If you're great with technology and enjoy helping people, this could be the role for you.
Day to day, you'll be supporting our Business Centres by keeping IT systems running smoothly. That means spotting and solving any issues with our branch software or hardware, so colleagues can get on with their work and our customers stay happy.
You'll need a good general knowledge of IT, an interest in tech support, and strong communication skills - being able to explain things clearly is just as important as fixing them.
The role is mainly Monday to Friday during office hours, but now and then you might need to help out at weekends or take part in our on-call rota when needed.
Main Responsibilities

• Providing support to your IS Manager.
• Maintain and manage relevant documentation.
• Ensure that the Technical Support call queue is kept within a manageable size.
• Ensure all documentation, including asset register is kept updated in conjunction with other teams and 3rd party provider

You will need

• Previous experience in an IT Support role is beneficial but not essential if the candidate can show a willingness to learn and develop
• Good understanding of Retail IT hardware and software.
• An understanding of MIDAS (Booker's stock and sales system) is an advantage but not compulsory.

What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend 50 or more. You can also save 30% when you spend 50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Skills Required