Job Description

Responsible for analysing, designing, and implementing business systems to meet the needs of the business.
Accountable for the day to day running of multiple IT business systems, ensuring high availability, reliability and performance.

• Provide training and support to end-users to facilitate the adoption of new systems and processes.
• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
• Identify opportunities to gain efficiency's, automate, and improve system performance.
• Ensure all incidents, requests and problems are managed consistently and resolved within the agreed SLAs.
• Conduct post-incident problem analysis and development to eliminate repeat problems.
• Ensure delivery meets quality and committed schedule requirements.
• Maintain and follow the allocated schedule of required system updates and time-critical jobs.
• Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
• Maintain and enhance the performance of all new and existing software and applications across the company through problem resolution.
• Support with contract management and systems migration.
• Support with project implementations.

Offers opportunities for personal and professional growth.Apply and utilise your knowledge and skills of technology

• Excellent troubleshooting and problem solving skills.
• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
• Strong attention to detail.
• Willingness to learn new technologies and maintain industry knowledge.
• Ability to multi-task competing responsibilities.
• Good time and resource management skills.
• Ideally 3+ years of relevant experience in business / IT application analysis, information services, customer service, or a similar field.

A global market leader and manufacturer of water delivery, control, and optimisation systems for modern built environment.

• 25 days holiday
• Flexible holiday buy/sell scheme
• Recognition and reward scheme
• Internal and external learning and development
• On site Cafe (West Drayton site)
• Employee Assistance Programme
• Cycle to Work & Tech Scheme
• Enhanced Maternity & Partner leave

Skills Required