Job Description

To be responsible for co-ordinating the day to day delivery of IT clinical, desktop and business system training to end users Trust-wide and the administration of test centres in line with audit requirements to maintain accreditation.
Main duties of the job
Duties for this role include:

• To be responsible for co-ordinating the day to day delivery of IT clinical, desktop and business system training to end users Trust-wide and the administration of test centres in line with audit requirements to maintain accreditation.
• To be responsible for the design, development, delivery and support of a full range of IM&T training - clinical, business and desktop enabling Trust staff and external customers to work more effectively with Information Technology.
• Responsible through work activities in meeting national education, training and development standards for quality.
• Education of Trust staff in relation to IM&T within NHS guidelines to deliver local and National strategies.
• Act as deputy for Team Leader.
• Act as first-line lead trainer delivering clinical, desktop and business system training thus ensuring staff have the knowledge of how to use the systems. This will involve participation in "train the trainer" programmes.

About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Details
Date posted
22 September 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,049 to 37,796 a year per annum
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
319-7370954JN-B
Job locations
Northumbria Healthcare Manufacturing and Innovation Hub
Avenue Road
Seaton Delaval Whitley Bay
NE25 0QJ
Job description
Job responsibilities
Essential
Qualifications:

• Degree level education or equivalent level or relevant experience.
• Institute of IT trainings Training Assessment Programme Qualification

Or experience of training IT products in a post 16 environment.

• Knowledge and holder of European Computer Driving Licens

Experience:

• Experience of using the Windows Operating System
• A sound theoretical knowledge of Hardware, Software and the Internet
• Planning and organisational skills to ensure timely training delivery
• Awareness of local and national IM&T education and training strategies
• Demonstrates effective interpersonal, organisational, presentation and communication skills (oral and written)
• Highly developed interpersonal skills and ability to create and maintain effective working relationships with all service users internal and external
• Capable of developing and delivering system user training programmes for all levels of staff
• Must possess a comprehensive range of practical analytical, statistical and numerical skills in order to analyse and report on training activity and none attendance.
• Ability to work using own initiative, motivating service users to achieve their objectives
• Must be able to communicate effectively with all levels of users

Desirable
Qualifications/Experience

• Practical experience of training or teaching of Microsoft products.
• Knowledge of clinical systems used within the Trust and NHS
• Microsoft Office Specialist Qualification or extensive experience of using the Microsoft Office suite

Job description
Job responsibilities
Essential
Qualifications:

• Degree level education or equivalent level or relevant experience.
• Institute of IT trainings Training Assessment Programme Qualification

Or experience of training IT products in a post 16 environment.

• Knowledge and holder of European Computer Driving Licens

Experience:

• Experience of using the Windows Operating System
• A sound theoretical knowledge of Hardware, Software and the Internet
• Planning and organisational skills to ensure timely training delivery
• Awareness of local and national IM&T education and training strategies
• Demonstrates effective interpersonal, organisational, presentation and communication skills (oral and written)
• Highly developed interpersonal skills and ability to create and maintain effective working relationships with all service users internal and external
• Capable of developing and delivering system user training programmes for all levels of staff
• Must possess a comprehensive range of practical analytical, statistical and numerical skills in order to analyse and report on training activity and none attendance.
• Ability to work using own initiative, motivating service users to achieve their objectives
• Must be able to communicate effectively with all levels of users

Desirable
Qualifications/Experience

• Practical experience of training or teaching of Microsoft products.
• Knowledge of clinical systems used within the Trust and NHS
• Microsoft Office Specialist Qualification or extensive experience of using the Microsoft Office suite

Person Specification
Qualifications
Essential

• o Degree or equivalent knowledge and experience in IT or education and training.
• o Professional Training/Teaching Qualification
• o Knowledge and holder of European Computer Driving License
• Institute of IT training's Training Assessment Programme Qualification or experience of training IT products in a post 16 environment.

Desirable

• Microsoft Office Specialist Qualification

Person Specification
Qualifications
Essential

• o Degree or equivalent knowledge and experience in IT or education and training.
• o Professional Training/Teaching Qualification
• o Knowledge and holder of European Computer Driving License
• Institute of IT training's Training Assessment Programme Qualification or experience of training IT products in a post 16 environment.

Desirable

• Microsoft Office Specialist Qualification

Skills Required