Job Description

DP World is growing! We have an exciting opportunity for an IT Apprentice who will be based between our sites in Coventry and Hinckley. In this role you will assist the IT team in a range of activities including, but not limited to, IT Support and Service Desk, Hardware and Software Management, Users and Systems Administration, Cybersecurity and Compliance, Documentation and Asset Management, Projects and Development.

You will gain hands on experience whilst you conduct distance learning for a Level 3 IT qualification meaning this role would be an excellent opportunity for someone looking to begin a career in IT, with full training, mentoring, and progression opportunities available.

About the role

Provide support to act as the first point of contact for staff IT queries (via phone, email, and ticketing system). Support in diagnosis and resolution of basic hardware, software, and connectivity issues. Escalate more complex problems to senior IT colleagues where appropriate. Provide excellent customer service to ensure minimal disruption to business operations Assist with the installation, configuration, and maintenance of PCs, laptops, mobile devices, and printers. Support software rollouts, updates, and upgrades. Assist in performing routine checks on systems to ensure reliability and performance. Create and manage user accounts, passwords, and access permissions in line with company policies. Assist with the administration of shared drives, email accounts, and cloud-based services. Support monitoring of network and server performance. Ensure devices and accounts comply with company IT and data protection policies. Maintain accurate records of IT support requests and resolutions. Update and maintain an IT asset register (hardware and software inventory). Document IT processes and procedures for knowledge sharing. Contribute to IT projects such as system upgrades, migrations, and new technology rollouts. Work alongside senior IT staff to gain exposure to advanced systems and enterprise-level technologies. Undertake self-directed learning and apply new knowledge to real-world scenarios

Your Key Skills:

Grades 5 or above in Maths and English Current driving licence (Highly desirable) A strong interest in IT, technology, and digital systems. Basic knowledge of hardware, operating systems, and networking (desirable) Ability to follow instructions and apply logical thinking. Good written and verbal communication skills. Strong attention to detail and organisational ability. Ability to work both independently and as part of a team. Willingness to learn and adapt in a fast-paced environment. Ability to communicate effectively across all levels Interested in emerging technologies

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.


With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.


We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.


What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves.

So, please come as you are. We can't wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies


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