Job Description

TO APPLY: VISIT THE ROYAL BALLET SCHOOL WEBSITE -

https://www.royalballetschool.org.uk/information/work-with-us/current-vacancies/

OVERALL PURPOSE OF THE POST:

To provide first and second-line IT support while actively contributing to the continuous improvement of the School's IT systems and processes both proactively and reactively.

SUMMARY OF THE ROLE:

We are seeking two IT Apprentices who are passionate about technology and eager to support staff and students across multiple locations. This is a hands-on role that offers a unique opportunity to gain practical experience in a professional IT environment while working towards a Level 3 IT Support qualification.

The role involves:

Providing efficient, friendly support to staff and students Maintaining, troubleshooting, and upgrading IT systems and hardware Assisting with Audio-Visual (AV) setup and support Performing preventive maintenance and supporting IT projects Delivering basic IT training and creating user guides.
You'll be travelling regularly between sites, so you'll need to be organised, proactive, and adaptable. Flexibility for early starts (around 8:00am) is essential. This position offers excellent opportunities for career development within IT support.

If you are enthusiastic, hardworking, curious, and ready to learn, we would love to hear from you.

CONTRACT TERMS:

Hours:

35 hours per week, Monday - Friday (with evening and weekend work if required compensated via TOIL)

Salary:

c22,000 per annum

Location:

Upper School, Covent Garden

and

White Lodge, Richmond Park (with travel to other school locations as required)

Duration:

Two years fixed term, dependent on the continuation of the apprenticeship programme

Closing Date:

9 November 2025

MAIN DUTIES:

Apprenticeship Framework

Comply with all requests from the apprenticeship provider including completing all assignments/assessments as required and ensuring availability for all scheduled learning sessions as required Create and update a learning record of your journey through the apprenticeship Spend 80% of each week performing role responsibilities and 20% on apprenticeship learning assignments.

Technical Support

Provide prompt, professional IT support to staff and students, both onsite and remotely, via the IT helpdesk and other communication channels Troubleshoot and resolve technical issues relating to hardware, software, and network connectivity Carry out proactive and reactive maintenance to ensure smooth daily operations.

Systems & Hardware Management

Assist with installation, configuration, and upgrades of IT hardware and software Maintain, troubleshoot, and manage IT systems and services across all sites Support office moves, cabling, and setup of new workstations and devices Manage and support mobile devices (phones, tablets, laptops), ensuring secure connection to school networks.

Collaboration & Training

Collaborate with third-party vendors and external IT contractors when required Deliver IT inductions for new staff and students Create user guides and deliver basic IT training sessions to improve digital confidence.

Administrative & Media Support

Maintain accurate records of IT assets, licenses, and inventory Support online meetings and events using platforms such as Microsoft Teams and Zoom Assist with audiovisual setups for teaching, assemblies, and presentations Provide media support, including filming, video editing, and archiving.

PERSON SPECIFICATION

Essential Criteria:

An interest and passion to start a career in IT and Technology Highly organised, with strong time management and attention to detail Positive attitude and willingness to go the extra mile to support users Logical, methodical approach to troubleshooting Strong people skills and the ability to communicate technical concepts clearly Excellent written and verbal two-way communication skills Ability to handle pressure calmly and respond well to feedback Willingness to travel between sites and work flexible hours Manage confidential information responsibly Willingness to stay curious, acquire new skills, reflect and apply learnings to day to day tasks Awareness of cyber security principles, networking, or device management is desirable, but not essential Empathy with the aims and values of The Royal Ballet School.

Safeguarding Duties and Responsibilities:

The School is committed to safeguarding and promoting the welfare of children and young people and recognises that safeguarding and promoting the welfare of children is everyone's responsibility. The School expects all staff and volunteers to share this commitment to children's safeguarding and to share this child-centred approach. This approach means that staff must consider, at all times, what is in the best interests of the child. Additionally, the following is expected of all staff:

To uphold the School's policies relating to safeguarding and child protection, behaviour, health and safety and all other relevant policies To promote and safeguard the welfare of children and young persons for whom you are responsible and come into contact with To report any safeguarding concerns using the relevant channels, such as informing the Designated Safeguarding Lead, in a timely and appropriate manner To ensure full compliance with all statutory regulations, particularly the most recent Keeping Children Safe in Education, and to communicate concerns to the Designated Safeguarding Lead, other relevant staff of The Royal Ballet School or local children's services as appropriate.
This job information cannot be all encompassing. It is inevitable over time that the emphasis of the job will change without changing the general character of the job or the level of duties and responsibilities entailed. Consequently, this information will be periodically reviewed, revised and updated in consultation with the post holder to reflect appropriate changes.

We are committed to creating an environment where all our employees feel part of our team and can flourish, regardless of their background. We're proud to be an inclusive workplace that promotes and values diversity.

Job Types: Full-time, Fixed term contract, Apprenticeship

Pay: From 22,000.00 per year

Work Location: In person