Job Description

We are excited to offer a career-launching apprenticeship for an aspiring IT Apprentice. This role is not just a job It's a growth opportunity. You will be instrumental in resolving daily technical challenges and ensuring our college operate smoothly. Apply Now!

Annual wage

20,955 a year

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Information Communications Technician

Hours

Monday to Friday between 9am to 5pm.

37.5 hours a week

Duration

16 Months

Work

As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff.

What you'll do at work

Aims and Purpose of the Post

To ensure the smooth operation of the College's IT networks To provide a high quality support service to Teaching and Support Staff, Students and other users of the College's IT networks To provide support and ticket management via the IT helpdesk ticketing system The installation and maintenance of a range of software and hardware The identification of requirements for the continued development of the IT systems Perform assigned duties and tasks associated with information security and the related policies Represent IT Services in a positive manner across the college

Specific Responsibilities

Using the helpdesk system provide support to all users, resolving issues quickly and efficiently. Identifying recurring issues, and their long term solution Install, maintain and configure IT Hardware, including PC's, Servers, Thin Clients, Classroom IT equipment, networking devices, IP telephones and printers To install and maintain a range of software for use by staff, students and other College clients Install and test new software as directed Configure and test application and operating system deployments using the College's management tools To undertake proactive maintenance and monitoring across the IT estate and networks Proactively identify opportunities and methods to simplify and/or automate processes Manage incoming helpdesk requests, assign priorities, and ensure SLA's are met Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager Communicate confidently and effectively with users at all levels To identify and report recurring network/software issues/trends to the Network Services and Development Manager To report potential and actual breaches of information security to the Network Services & Development Manager To ensure that the documentation relating to IT in the College is maintained in good order To customise standard software to meet specific internal requirements To assist in the maintenance and sustainable development of resources and commercial activities To attend both day and evening meetings, courses, etc. considered to be of benefit to the College and the individual To promote and adhere to the College's Safeguarding Policies and Procedures To promote and adhere to the College's Health & Safety Policies and Procedures To manage student conduct in accordance with College policies Promote the welfare of young people and vulnerable groups in all aspects of College life and to ensure safeguarding arrangements are adhered to at all times The active promotion of and commitment to best practice in equality, diversity & inclusion Contribute and demonstrate fully and at all times the positive promotion and role modelling of the College core values, generic competencies and professional behaviours expected of all staff employed by Moulton College Undertake any other duties as required by the Principal and as may be reasonably expected commensurate with the post. This may include either the temporary or permanent re-deployment to an equivalent grade of post within the organisation To manage student conduct in accordance with College policies

Where you'll work

West Street, Moulton, Northampton, Northamptonshire, NN3 7RR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

Information Communications Technician

Equal to Level 3 (A level)

This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

The classroom training for the Information Communication Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.

Full days will be required on the training weeks and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.

Requirements

Essential qualifications

GCSE or equivalent English (Grade A-C/9-4) essential
GCSE or equivalent Maths (Grade A-C/9-4) essential

Skills

Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Number skills Analytical skills Logical Team working Initiative Non judgemental Patience

Other requirements

Core Benefits; Local Government Pension Scheme Health Cash Plan (subject to conditions) 33 days holiday (inc bank/public holidays) 10% discount on College courses On-site Gym Free on-site parking Subsidised catering.

After this apprenticeship

Potential progression into a full-time role upon the completion of the apprenticeship.

About this company

We are a specialist land-based college with more than one hundred years' experience in training young people and adults in skills associated with the natural, built and recreational environment. We are committed to working closely with employers to ensure that the curriculum we deliver is relevant to their current and future needs. Whether you are a school leaver, returning to college after a break, looking for professional development or wanting to combine study with work, you'll find the perfect course at Moulton. We hope that you discover what makes Moulton so special by exploring our website but please get in touch if you have any questions about the College.

Job Types: Full-time, Apprenticeship

Pay: 20,955.00 per year

Ability to commute/relocate:

Moulton NN3 7RR: reliably commute or plan to relocate before starting work (required)
Application question(s):

What hardware and software related IT knowledge do you have that you could utilise within this apprenticeship position? What prior qualifications in IT do you currently hold?
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (preferred)
Location:

Moulton NN3 7RR (preferred)
Work Location: In person