Job Description

IT Apprentice - The PHL Group, Welshpool

Please check that you meet the eligibility criteria listed at the bottom of the advert before applying. Previous applicants need not apply.

About The PHL Group

The PHL Group, based in Welshpool, is a leading third-party logistics (3PL) and fulfilment provider. We support a wide range of clients through efficient, technology-driven warehousing, order fulfilment, and distribution services. Innovation and teamwork are at the heart of what we do. As an IT Apprentice within our Technical Services team, you'll be part of a modern, fast-paced environment where technology is essential to keeping our business running smoothly.

Role Overview

This is an excellent opportunity for someone looking to begin their IT career. As an IT Apprentice, you will gain hands-on experience across IT support, infrastructure, applications, and digital project delivery. You'll work alongside experienced technicians while developing practical skills and contributing to real business operations.

Key Responsibilities

As part of your apprenticeship, you will support the Technical Services team with tasks such as:

Delivering 1st and 2nd line technical support to staff and clients, helping resolve IT issues promptly. Assisting in the maintenance of computer systems, business applications, and IT infrastructure across multiple sites. Logging, managing, and following up on incidents and service requests. Working with third-party suppliers to help escalate and resolve technical issues. Creating and updating technical documentation, guides, and knowledge base articles. Supporting user account administration, including onboarding and offboarding processes. Helping to maintain business-critical applications to ensure strong performance and reliability. Learning to support internal order management and stock control systems (training provided). Assisting with new client onboarding and system integrations. Getting involved in eCommerce, web, and IT development projects. Providing support for the maintenance and improvement of web and desktop applications. Updating and maintaining client websites to keep content accurate and functional.

Skills & Qualities We're Looking For

Essential Skills:

Good problem-solving skills with an interest in IT support. Basic understanding of Windows systems, hardware, and common software. Awareness of networking concepts (training provided). Strong communication skills, both written and verbal. Ability to stay organised and prioritise tasks in a busy environment. Keen to learn new technologies and develop technical skills.

Desirable Skills/Experience (Not essential):

Knowledge of web technologies such as HTML, CSS, or CMS tools. Understanding of eCommerce platforms or desktop applications. Exposure to order management or inventory systems. Experience using ticketing systems or working through incident resolutions. A Level 3 IT qualification or similar (or working towards one).

Additional Information regarding the apprenticeship:

You will be required to work in person at The PHL Group in Welshpool on a full-time basis (with time made for digital delivery of the apprenticeship programme).

If successful at interview with The PHL Group in Welshpool, you will be invited to an Apprenticeship Awareness Session with Catapwlt as an informal interview.

Qualifications required

GCSE (or equivalent) in Maths and English at Grade A*-C / Level 2:

GCSE (or equivalent/higher) in an IT subject

Training provided.

On the job training to be provided by employer

Off the job training to be provided by Catapwlt

Learning Provider Course

Apprenticeship Level 3 - Digital Infrastructure Engineer Level 3

Interview Arrangements

If successful at interview, you will be invited to assessment at Catapwlt (via Teams to confirm eligibility) please have available proof of ID and any relevant certificates. You will be sent an application via Catapwlt Smart Assessor Digital Platform and it is a mandatory requirement to attend our Apprenticeship Awareness Session.

Additional Instructions

Please do not apply for the position if you have a Degree within Computer Science or a similar discipline as you will not be eligible for the apprenticeship position. You must have GCSE pass or equivalent in Maths and English You must be a resident in Wales and have lived in Wales for 3 years The Apprenticeship will be starting early 2026, and will be delivered virtually.
Job Types: Full-time, Apprenticeship

Pay: 12.21 per hour

Expected hours: 37.5 per week

Benefits:

Canteen Casual dress Company events Company pension Free parking Health & wellbeing programme Sick pay
Ability to commute/relocate:

Welshpool SY21 7BE: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have GSCE pass or equivalent in Maths and English? Do you reside at a Welsh address currently, and have lived at a Welsh address for three consecutive years? Do you hold a degree in an IT related field? If so, please detail. Are you enrolled in any other courses currently? If so, please detail.
Work Location: In person