Job Description

Do you have a passion for IT and looking for a way to start your career in IT support? Then this might be an opportunity for you.

We are looking to recruit an enthusiastic and committed individual to join our IT support team as an IT Apprentice. This is exciting opportunity for someone who has a genuine interest in technology, is eager to learn, and ready to start a career in IT. You will become part of a small friendly team and gain practical technical experience within a professional IT environment, while working towards a recognised qualification.

As an apprentice, you will be working alongside an experienced professional team to support the delivery and maintenance of IT services across both offices, but predominantly at our Luton Office. You will receive training and mentoring to help develop your skills in IT software and hardware support within a law firm. During your apprenticeship will fund an appropriate qualification at either Level 3 or Level 4, depending on your current qualifications, providing necessary time and support to successfully complete the course.

Who are we?

Machins Solicitors is a leading regional multi-services law firm offering legal advice across both commercial and private client sectors, with our client base ranging from individuals, sole traders, SMEs, national, international businesses and multinational corporations.

When you join Machins Solicitors you become part of a great team, where a collaboration of friendly people and inclusive culture makes us a great place to work. We take pride in our diverse workforce of around 120 staff across our two offices in Hertfordshire and Bedfordshire, representing a wide range of backgrounds, talents, and routes into the legal profession. We are committed to supporting our employee's growth, providing opportunities to develop their core skills and to progress in their chosen careers. We also understand the value of work life balance, recognising that all staff need to enjoy their life at work as well as outside the office

Key Responsibilities

Provide IT support to end users with all IT related issues. Handle 1st Line Support Queries (Email and Phone) at Luton and Berkhamsted. Track and monitor issues to ensure timely resolution, taking responsibility until the matter is fully resolved. Complete day to day maintenance of in-house software and hardware. Set up new IT hardware and software for new members of staff. Support the smooth operating of our copier machines. Support with the maintenance of our telephony system.

Some of the benefits of working for Machins

Excellent office facilities in the heart of Luton and Berkhamsted. Regular feedback and development opportunities. Time and Support in studying for your qualification 25 days holiday Auto enrolment salary sacrifice pension scheme Long service awards Enhanced sick pay Free eye tests Paid Flu vaccinations Discounted legal advice across all Departments Staff introduction bonus Opportunities to participate in company sponsored charitable events Other non-contractual benefits such as death in service insurance, cycle to work scheme, health cash plan

We are looking for someone with:

A genuine interest in IT; Excellent time management and the ability to prioritise multiple demands within a busy working environment; Excellent interpersonal skills and clear written and oral communications; Ability to work confidently with all commonly used ICT applications with a good knowledge of Windows, Office and Apple products; Able to confidently engage with new people and help build awareness and understanding; Organised and proactive with good attention to detail High attention with a keen eye for detail within all areas of work; Good problem solving and decision-making skills; A basic understanding of network, router/server and switch management.

Entry Requirements

For a Level 3 programme

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above)

For a Level 4 programme

An A-Level in ICT OR An International Baccalaureate at Level 3 in ICT OR A Level 3 apprenticeship in a similar subject OR A BTEC Extended Diploma in IT (180 credits)

Working Hours

9:00am to 5:30pm Monday to Friday

Location

Luton office, 28 Dunstable Road, and support to Berkhamsted office

How to apply and interview process

To apply, please send your send your current C.V. along with a cover letter outlining why you are interested in this role, and how it aligns with your future career plans to hr.department@machins.co.uk

Closing date for applications will be 29 August 2025 and first stage interviews will be held the following week. Please note that applications may close before the application deadline, so apply early to avoid disappointment.

Job Type: Full-time

Benefits:

Health & wellbeing programme
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Luton LU1 1DY: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 29/08/2025