Job Description

About Us

Pierce Group is a leading operationally independent firm of business advisors supporting owner managed businesses. Based in Blackburn and Bolton the firm's core client base of owner managed businesses resides in East Lancashire but extends throughout the UK and Internationally.

Being operationally independent best places us to understand, advise and support owner managers on a myriad of business issues, in the fields of compliance, business specific and tax consultancy, corporate finance and its forensic practice. We work in partnership with many other professional services across the North West, bringing a trusted full suite of support to clients.

About The Role

We are looking for an IT Assistant to join our team and work alongside the IT Manager across both of our offices. The role involves supporting around 150 staff across the Northwest, helping with day-to-day IT issues and keeping our systems running smoothly. This is a role for someone who already has some IT support experience and wants to build on it by getting involved in a wide range of tasks.

Location

Onsite in any of our offices as required - currently located in Blackburn, Bolton and Manchester. Hybrid policy enabling staff to work from home some days once settled.

Responsibilities

Act as the first point of contact for technical issues. Responding to incidents coming through helpdesk and providing solutions or escalation to appropriate 3rd parties or team members. Delivering 1st and 2nd line support remotely or face to face, answering calls and emails, resolving IT issues and logging them. Identify and suggest permanent solutions for recurring issues. Requests & starter / leaver management Setting up and maintaining PCs, laptops, printers and AV/telephony equipment. Supporting the IT Manager with updates, system maintenance and project work. Assisting with system administration (Active Directory, Office 365, Azure, SharePoint, Teams, OneDrive). Working with suppliers to sort out hardware and software issues when needed. Visiting other sites in the region to set up or support equipment. Helping staff with other company software

Essential Criteria

A working knowledge of IT support, especially Office 365, Azure, Teams, SharePoint and OneDrive. Ability to conduct and direct research into IT issues and products as required. Highly self-motivated and directed. Keen attention to detail. At least two year's experience in a similar role (or equivalent hands-on experience). Experience of Windows 10/11 and Active Directory (including Group Policy). Someone organised and approachable, with the ability to deal with more than one task at a time. Full UK driving licence and access to a car (travel to other sites).

Desirable Criteria

Certifications such as Microsoft, CompTIA A+/Network+, Cisco, VMware. Knowledge of Windows Server (2016+).

Why Join Pierce?

Pierce is a fantastic place to work and continues to grow. With growth comes tremendous opportunities. We are excited to see what the future holds developing our business and our people. As a leading operationally independent practice we have unparalleled opportunities to push the right candidates through the business.

A well-established firm - over 95 years

A growing and forward-thinking firm

Key Benefits (more detailed in interview)

Pension with salary sacrifice option - helping you save for your future.

25 days annual leave + bank holidays- time out to focus on what's important to you.

Hybrid working - we all work in different ways and we give you flexibility to manage where and when you work.

Employee referral bonus- we're always looking for talented individuals to join our team.

Varied learning & development opportunities- continuous development for your professional qualifications and career aspirations.

Simplyhealth- helping you take care of your health and wellbeing.

YOLO Wellbeing- unique, sensory experience leaving staff feeling relaxed, refreshed and more focused.

Electric car scheme and onsite electric charging- enabling staff to own a new electric car for less and charge for free at work.

Cycle2Work scheme- enabling staff to purchase a new bike for less.

Free independent mortgage advice- supporting you at any point on the property ladder, find the best deal for you.

Regular social events - time away from work to have fun with team socials and firmwide events.

Client referral scheme - we offer generous financial rewards for helping Pierce to grow our new client portfolio.

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site parking Referral programme Sick pay Work from home
Application question(s):

Do you have a working knowledge of Office 365, Azure, Teams, SharePoint and OneDrive?
Experience:

IT Assistant: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: Hybrid remote in Blackburn BB1 6AY