Job Description

Are you ready to take your IT career to the next level by joining one of the most iconic names in fashion? Giorgio Armani is looking for a tech-savvy wizard to join our team as an IT Assistant at our prestigious head office. If you\'re passionate about both fashion and technology, this is your chance to shine!

As our IT Assistant, you\'ll be a vital part of our behind-the-scenes magic, ensuring that our technology seamlessly supports our world-class fashion empire.

Key Responsibilities:

1. Technical Support:

• Assist in troubleshooting hardware and software issues, including desktops, laptops, printers, and peripherals.
• Respond promptly and effectively to end-user inquiries, resolving technical problems to minimise downtime.

2. IT Infrastructure Maintenance:

• Assist in setting up, installing, configuring, and maintaining IT equipment, such as servers, network devices, and telecommunications systems.
• Perform routine maintenance tasks and ensure systems are functioning optimally.

3. Software Application Support:

• Assist in the installation, upgrading, and patching of software applications across the organisation.
• Provide training and guidance to end-users on software usage and best practices.

4. Network Administration Support:

• Collaborate in the maintenance of the organisation\xe2\x80\x99s network infrastructure, including switches, routers, firewalls, and wireless access points.
• Monitor network performance and address connectivity issues as required.

5. Inventory Management:

• Maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals.
• Coordinate with vendors to order necessary equipment and track procurement processes.

6. IT Project Support:

• Collaborate with the IT team in planning and executing IT projects, such as system upgrades, migrations, and deployments.
• Assist in project documentation and follow established project management methodologies.

7. User Training and Support:

• Conduct training sessions and create user guides to educate employees on IT policies, procedures, and best practices.
• Offer technical assistance to users and promptly address their IT-related queries

Requirements

• Proven experience in providing technical support and troubleshooting in an IT environment.
• Strong knowledge of computer hardware, software applications, and operating systems (Windows, macOS, etc.).
• Familiarity with networking concepts, protocols, and troubleshooting.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other common business applications.
• Excellent problem-solving and analytical skills with keen attention to detail.
• Strong communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users.
• Ability to work effectively both independently and as part of a team.
• Strong organisational and multitasking abilities to handle multiple priorities and meet deadlines.
• Flexibility and adaptability to work in a fast-paced and dynamic environment.
• Flexibility of travelling to different sites and other locations outside of the UK when it is necessary.

Benefits

• Competitive salary.
• Employee discounts on Giorgio Armani products.
• Training and development opportunities to enhance your skills and knowledge.
• Be part of a globally renowned brand with a rich heritage and an exciting future.
• Collaborative and supportive work environment.

As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.

Giorgio Armani