Job Description

Overview

Veetee is a global ambient foods and rice company, a major supplier to retailers, wholesalers, and other food manufacturing businesses. We have two factories and three warehouses in Rochester, Kent, one manufacturing site and corporate office in India, and a Sales & Distribution team in the USA.

Here's what you'll be doing:

Providing technical support to colleagues, both remotely and on-site, resolving IT issues efficiently and professionally. Responding to incoming support requests in person, over the telephone, and via the firm's IT helpdesk. Troubleshooting hardware and software issues across a range of devices including laptops, desktops, printers, and mobile devices. Assisting with the installation, configuration and maintenance of software applications, operating systems, and hardware systems. Maintaining accurate records of IT issues and resolutions in the IT helpdesk. Providing training and guidance to colleagues on IT best practices and use of software systems. Monitoring the email quarantine system. Liaising with external IT providers to resolve issues where necessary. Assisting with user account management and system security tasks as required. Documenting IT processes and maintaining accurate inventory records. Working with the IT Manager to ensure the smooth and secure running of all IT systems and equipment.

Basic Troubleshooting:

Password resets. Printer issues. Internet connectivity. Email access problems. Software installation guidance (standard apps).

First Point of Contact:

Respond to user queries via phone, email, chat, or ticketing system. Log all incidents and service requests accurately.

Requirements:

A strong team player with the ability to work independently when necessary. A keen interest in IT and staying up to date with the latest trends in technology. Ability to manage multiple tasks and prioritise effectively. Professional, courteous, and adaptable, with a proactive approach to IT challenges. Strong interpersonal skills. Ability to communicate effectively with colleagues of all levels, external suppliers and clients. Motivated, with a creative approach to problem-solving and a keen eye for detail. 3 GCSEs or equivalent including Maths and English.
Job Types: Full-time, Permanent

Pay: From 24,000.00 per year

Benefits:

Company pension Free parking Life insurance Private medical insurance
Schedule:

Monday to Friday
Ability to commute/relocate:

Rochester ME2 4LT: reliably commute or plan to relocate before starting work (required)
Experience:

IT support: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person