Job Description

An excellent opportunity has arisen for an enthusiastic and skilled IT Support Assistant to join our team at Halton Haven Hospice.
The IT Support Assistant will provide day-to-day technical support to staff and volunteers, helping to maintain our core systems (Microsoft 365/Teams, EMIS, XERO, Donorflex, HR, EPOS, etc.) and working closely with the Associate Director of IT & Transformation to deliver resilient, secure and reliable IT services. This position is based at Halton Haven Hospice in Runcorn (WA7 6EP). Regular on-site attendance is a requirement of the role
The Hospice is a healthcare charity that delivers vital care to people suffering from life limiting illnesses across Halton, with staff who work in medical, nursing and care roles together with those who work with our income generation service that supports our fundraising. We employ around 60 staff.
Please submit your application by completing the application form and submitting to our HR department, recruitment@haltonhaven.co.uk
Main duties of the job
Job Summary
Act as the first point of contact for IT issues, providing technical support on hardware, software, and network matters.
Support account management (creation, modification, disabling) while ensuring compliance with GDPR, NHS Digital requirements, and other data security regulations through system updates, security monitoring, and controlled user access.
Assist with the maintenance and updating of IT equipment, asset registers, licences, and warranties.
Provide support for key hospice systems, including:
Office 365
EMIS
Electronic Prescribing system
Xero
Donorflex
HR systems
EPOS
Vantage
Escalate issues appropriately to the Associate Director or external support providers.
Support training sessions, user guides, and IT clinics to build staff IT confidence.
Assist in the implementation of new applications, upgrades, and security improvements in line with the hospices digital transformation strategy. This includes supporting the expansion of digital clinical systems and approaches that: o Enhance patient care o Streamline workflows o Improve staff efficiency
Provide cover for certain IT-related Associate Director responsibilities during periods of absence (with training provided).
About us
The Hospice is a healthcare charity that delivers vital care to people suffering from life limiting illnesses across Halton, with staff who work in medical, nursing and care roles together with those who work with our income generation service that supports our fundraising. We employ around 60 staff.
The ideal candidate will provide outstanding customer-focused support, communicate clearly with non-technical users, and show strong troubleshooting skills with a willingness to learn and develop.
Details
Date posted
01 October 2025
Pay scheme
Other
Salary
25,000 a year FTE
Contract
Permanent
Working pattern
Part-time
Reference number
B0020-KM261025
Job locations
Halton Haven Hospice
Barnfield Avenue
Murdishaw
Runcorn
Cheshire
WA7 6EP
Job description
Job responsibilities
Act as the first point of contact for IT issues, providing technical support on hardware, software, and network matters.
Support account management (creation, modification, disabling) while ensuring compliance with GDPR, NHS Digital requirements, and other data security regulations through system updates, security monitoring, and controlled user access.
Assist with the maintenance and updating of IT equipment, asset registers, licences, and warranties.
Provide support for key hospice systems, including:
Office 365
EMIS
Electronic Prescribing system
Xero
Donorflex
HR systems
EPOS
Vantage
Escalate issues appropriately to the Associate Director or external support providers.
Support training sessions, user guides, and IT clinics to build staff IT confidence.
Assist in the implementation of new applications, upgrades, and security improvements in line with the hospices digital transformation strategy. This includes supporting the expansion of digital clinical systems and approaches that: o Enhance patient care o Streamline workflows o Improve staff efficiency
Provide cover for certain IT-related Associate Director responsibilities during periods of absence (with training provided). Job description
Job responsibilities
Act as the first point of contact for IT issues, providing technical support on hardware, software, and network matters.
Support account management (creation, modification, disabling) while ensuring compliance with GDPR, NHS Digital requirements, and other data security regulations through system updates, security monitoring, and controlled user access.
Assist with the maintenance and updating of IT equipment, asset registers, licences, and warranties.
Provide support for key hospice systems, including:
Office 365
EMIS
Electronic Prescribing system
Xero
Donorflex
HR systems
EPOS
Vantage
Escalate issues appropriately to the Associate Director or external support providers.
Support training sessions, user guides, and IT clinics to build staff IT confidence.
Assist in the implementation of new applications, upgrades, and security improvements in line with the hospices digital transformation strategy. This includes supporting the expansion of digital clinical systems and approaches that: o Enhance patient care o Streamline workflows o Improve staff efficiency
Provide cover for certain IT-related Associate Director responsibilities during periods of absence (with training provided).
Person Specification
Conditional and Compliance Checks
Essential

• Offers of employment will be conditional and subject to pre-employment checks as deemed appropriate including identity, DBS, qualification, right-to-work, reference checks etc.

Qualifications
Essential

• Nationally recognised IT Support qualification or Degree in
• Computer Science, IT, or relevant experience.
• Proven experience as an IT
• Support Assistant or similar role
• Excellent problem-solving and troubleshooting skills
• Strong Knowledge of Windows 11 & Office 365, software, and networks
• Knowledge of cybersecurity best practices; Remote working and cloud-based systems; Training and user support delivery
• Ability to diagnose and resolve technical issues
• Computer Literate
• Excellent Communication skills
• Ability to develop strong working relationships internally and externally
• Good understanding of GDPR and confidentiality
• Self motivation
• Commitment to personal and professional development
• Effective time management skills
• Flexibility
• Open, honest approach

Desirable

• Good understanding of LAN/WAN networks
• Strong attention to detail
• An ability to demonstrate reasoning skills to address challenge
• An ability to organise self and others

Person Specification
Conditional and Compliance Checks
Essential

• Offers of employment will be conditional and subject to pre-employment checks as deemed appropriate including identity, DBS, qualification, right-to-work, reference checks etc.

Qualifications
Essential

• Nationally recognised IT Support qualification or Degree in
• Computer Science, IT, or relevant experience.
• Proven experience as an IT
• Support Assistant or similar role
• Excellent problem-solving and troubleshooting skills
• Strong Knowledge of Windows 11 & Office 365, software, and networks
• Knowledge of cybersecurity best practices; Remote working and cloud-based systems; Training and user support delivery
• Ability to diagnose and resolve technical issues
• Computer Literate
• Excellent Communication skills
• Ability to develop strong working relationships internally and externally
• Good understanding of GDPR and confidentiality
• Self motivation
• Commitment to personal and professional development
• Effective time management skills
• Flexibility
• Open, honest approach

Desirable

• Good understanding of LAN/WAN networks
• Strong attention to detail
• An ability to demonstrate reasoning skills to address challenge
• An ability to organise self and others

Skills Required