Job Description

IT Assistant Pathology IT 1st Line Support Technician

We have an opportunity for an enthusiastic individual to join us as an IT Assistant within our IT service team on a permanent basis (37.5 hours per week). We are seeking applicants who are dedicated to providing a high-quality patient and customer centric service and are happy to share their knowledge by working with their team.

The post holder will work within the Pathology IT service team, how work alongside our Laboratory based colleagues providing support for all Pathology systems across the Hub laboratory and two other Essential Service laboratories (ESL), as well as providing essential information to our service users.

The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required.

Key Responsibilities

They will be primarily responsible for logically and systematically analysing, prioritising, and recording Laboratory IT issues raised by service users.

Where possible the post holder will resolve complex technical issues immediately or escalate the issue to the appropriate second line specialist within the team. Ensuring that all issues are dealt with within the agreed time constraints. The post holder will offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems. The post holder will offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software across pathology ensuring any issues or problems are timely resolved. The post holder will work collaboratively with other member of the Pathology IT Team ensuring a comprehensive, high-quality service is provide to all users and customers. To achieve this the appointee will need to demonstrate good communication and collaborative practices

Key Requirements

Essential:

GCSE Maths and English Grade 5 or above (A-C)

Level 2 IT qualification (e.g. ECDL)

Evidence of successful further education

Experience in managing sensitive and complex enquiries.

To be able to work flexibly to meet the demands of the role.

To be able to work and travel across all sites to carry out the role.

Ability to work under pressure, when appropriate

Able to interpret data

Excellent attention span, with attentive focus for accuracy and detail

Excellent administrative and organisational skills, with good attention to detail.

Highly self-motivated and able to work on own initiative whilst still being a good "team worker" by freely sharing information with others.

Great resolution skills by managing and prioritising conflicting deadlines

Good level of physical fitness as required to carry, move equipment eg, printers' computer, monitors.

Versatility and adaptability of role within changing environments

Customer service experience, with excellent written and verbal communication skills.

The ability to logically analyse and clearly document problems and decide on the best course of action.

The ability to explain complex technical issues in language suitable for staff who may not have much computer experience.

The ability to work effectively in a stressful environment whilst maintaining personal calm and control.

The ability to maintain good manners and a friendly demeanour at all times.

Good spoken presentation skills, required for training groups of staff.

Strong Knowledge competencies with Microsoft applications.

Good troubleshooting skills, of hardware and software peripherals

Demonstrate tact, diplomacy, empathy, and critical negotiating skillsets

Beneficial:

Experience Working within a Healthcare setting.

Experience working within a project Team

Knowledge of NHS Systems

Knowledge of Service Desk

Experience of scientific investigations and research projects.

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.

We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.

Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways.

We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law.

Job Types: Full-time, Permanent

Pay: From 24,937.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme
Education:

GCSE or equivalent (preferred)
Work authorisation:

United Kingdom (required)
Location:

Somerset TA1 2LB (preferred)
Work Location: In person