Job Description

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.


Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.



Join us in shaping Heathrow's digital future. In this role, you'll make sure technology delivers real business impact, driving efficiency, enabling collaboration, and ensuring every IT investment adds measurable value. You'll help build a high-performing, future-ready workforce, foster innovation, and turn strategy into action through strong governance and smart delivery.


You will make sure every IT investment is focused on the right priorities, delivering measurable value while maintaining financial discipline through effective budgeting, forecasting, and cost management.


As a leader, you'll shape a high-performing, future-ready IT workforce by developing skills, nurturing talent, and fostering a culture of innovation. You'll also turn strategy into action, embedding strong governance, risk management, and process efficiency -- and act as the central point of coordination to bring together IT teams, business units, and stakeholders for cohesive planning and delivery.



As a leader, you'll shape a high-performing, future-ready IT workforce by developing skills, nurturing talent, and fostering a culture of innovation. You'll also turn strategy into action, embedding strong governance, risk management, and process efficiency -- and act as the central point of coordination to bring together IT teams, business units, and stakeholders for cohesive planning and delivery.

Shape IT strategy:

Work with senior IT leaders to translate Heathrow's business goals into an actionable IT strategy and multi-year roadmap.

Build business cases:

Lead the development of major IT investment cases, including cost-benefit analysis, risk assessments, and ROI projections.

Own IT financials:

Manage the full IT budget process (planning, forecasting, monitoring, optimisation) and provide actionable financial insights.

Develop IT talent:

Forecast future skills needs, create career paths, and oversee training, upskilling, and succession planning.

Drive performance:

Establish KPIs to measure IT effectiveness, report on progress, and ensure value delivery across IT services.

Foster collaboration & culture:

Champion a high-performance, innovative culture while ensuring cross-team collaboration and continuous process improvement.



Ability to understand Heathrow's wider business goals, market dynamics, and operations, and translate them into clear IT strategies. Strong strategic vision -- able to see the bigger picture, spot interdependencies, and align IT priorities with organisational needs. Proven experience in assessing current and future talent needs, identifying skills gaps, and creating strategies to address them. Confident communicator, able to present complex information to senior (including non-technical) stakeholders and influence decisions. Skilled negotiator, able to manage both internal stakeholders and external partners/vendors to deliver favourable outcomes. Strong problem-solver -- able to break down complex challenges and create structured, practical solutions. Advanced analytical skills with experience interpreting financial data, identifying trends, and producing actionable insights. Knowledge of best practices in employee development, coaching, and mentoring within a technology context. Ability to understand stakeholder needs and translate them into effective financial, operational, or people-focused solutions. Demonstrated expertise in developing, managing, and controlling large, complex IT budgets (both OpEx and CapEx).

Desirable Skills & Experience

Broad understanding of IT strategy, architecture, operations, cloud platforms, cybersecurity, and agile methodologies (not deep technical knowledge, but a grasp of the language and challenges). Awareness of emerging technologies and their potential impact on business models and IT operations. Experience driving organisational change, introducing new processes, technologies, or operating models within IT. Understanding of IT portfolio management from a financial and resource perspective. Proficiency with tools for advanced financial modelling and data presentation.

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.