Job Description

Location: Oakdale, South Wales (with regular travel to other UK sites Aberbeeg and Blaina)

Hours: Full-time - 39 hours per week

Days: Monday to Thursday: 8:00am - 5:00pmo Friday: 8:00am - 1:00pm

Reporting to: Finance and HR Director

About the role:

We're looking for a proactive and forward-thinking IT & Business Systems Lead to coordinate our internal IT operations and support the development of systems across the business. This is a key role in a growing company, focused on ensuring day-to-day IT continuity, delivering improvement projects, and supporting the alignment of technology with operational needs.

Key Responsibilities

Leadership & Coordination

Provide day-to-day oversight for a small internal team (Business Systems Analyst and 1st Line Support)o Act as the primary contact for our external IT support providero Support the development of IT and business systems strategies Oversee internal helpdesk activity and ensure timely resolution of IT issueso Coordinate IT onboarding/offboarding and user access across systemso Maintain GDPR compliance and manage routine IT risk Identify and deliver system improvements, integrations, and process automationo Collaborate with department heads to understand operational needs and propose solutionso Support implementation of new tools and practices that drive efficiency Coordinate delivery of small-to-medium-scale IT and systems projectso Track and manage software licensing, hardware lifecycle, and IT budgetingo Assist with vendor communication and support procurement processes Stay informed of relevant technology trendso Evaluate new tools and make recommendations to support ongoing business improvement
Person Specification:

Essential

Minimum of 5 years' experience in a business systems, IT support, or analyst role within a fast-paced environmento Experience supervising or coordinating a small team Strong understanding of IT infrastructure, systems integration, and user supporto Hands-on experience managing outsourced IT providers Track record of delivering improvement projects or systems changes Strong interpersonal and communication skillso Analytical, organised, and proactive with a logical approach to problem-solving Full UK driving licence and valid passport, with flexibility to travel between UK sites.
Desirable

Degree or equivalent qualification in Computing, Information Systems, or a related field Background in manufacturing, engineering, or multi-site environments Experience with ERP systems, business intelligence tools, or cloud-based platforms
Job Types: Full-time, Permanent

Pay: 38,000.00-45,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Flexitime Free parking Health & wellbeing programme On-site parking Sick pay
Experience:

IT and Business Systems: 5 years (preferred) Leadership: 3 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: ITBSL1