Job Description

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70+ cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

What you will be doing

Supporting over 3000 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand.

Responsibilities:

oTake initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems

oLog call / walk-up activity

oRange of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments

oAssisting with office moves and a wide range of other possible projects

oResolve more complex issues requiring detailed systems and applications knowledge

oRecognise and escalate more difficult problems to Tier 3 support

oInstall operating system software, patches and upgrades

oAnalyse, troubleshoot and resolve hardware, software and network issues

oConfigure, optimise and monitor operating system software and servers

oLiaise with suppliers to organise repairs and other admin.

oAssist with and support on-site and remote Events

The Skills and Experience you will need

Experience of the following systems and processes are highly beneficial:

oFresh Service ticketing system, including back-end development

oActive Directory/Windows, Exchange Online, Azure and Office 365 Administration

oMobile Device Management platforms (Intune, Kandji)

oLarge format printers

oRemote/Mobile access facilities: RDP, Outlook Web Access, VPN

oDell/Apple/Windows Surface Hardware

oMainly iPhone/iOS but some Android mobile phones

oApple Macs running variety of OS

oBox.com for file storage and management

oO365 Desktop Tools (Outlook, Word, Excel, etc)

oNetwork Infrastructure Understanding and Troubleshooting

oServer Management / Patch Management

oBackup / Restore (Tape, Virtual)

The successful individual will have the following attributes:

oEnthusiastic approach to problem solving

oCommunication: Telephone manner, email, and face to face

oFlexible approach to tasks

oSpeaking with non-technical people, from junior positions to the most senior

oTeam Player: Always happy to help others whenever and wherever needed

oReliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person