Job Description

IT Delivery Manager

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We're looking for an experienced and business-savvy IT Delivery Manager to lead the delivery and evolution of our front-office systems across websites, store tech, CRM, and more. If you're passionate about retail technology and want to play a pivotal role in shaping the tools and platforms used by store teams and customers, this is your opportunity.



In this role, you'll act as a key liaison between IT and the business--representing front-office needs in strategic projects, ensuring operational excellence, and owning the Continuous Improvement Program (CIP). You'll work closely with UK and US-based teams, leading product roadmaps and supporting delivery for key business initiatives including a major PoS transformation.

This role can be offered on a hybrid basis from either our Birmingham or Watford office (2 days a week on site).

What You'll Be Doing

Own the Front-Office Roadmap: Champion and manage front-office platforms, aligning projects and changes to support retail operations, websites, devices, CRM, and more. Lead Continuous Improvement: Drive CIP by identifying business pain points, proposing enhancements, and delivering practical improvements to systems and workflows. Bridge Business and IT: Translate business needs into user stories, acceptance criteria, and UAT, working with technical teams to deliver impactful solutions. Manage Releases & Change: Oversee UK testing and change control of regular US-led releases, ensuring UK-specific use cases are captured and delivered. Partner Globally: Collaborate with US IT on group platforms, managing joint releases and projects, and ensuring time zone alignment for early morning release testing (06:30-07:00, twice monthly). Support Major Projects: Act as Product Manager for key projects, including the UK PoS replacement, and work cross-functionally where systems touch both front and back-office areas. Champion Operational Excellence: Maintain standard operating procedures and control checklists while supporting incident resolution and root cause analysis for third-line issues. Stay Connected: Build strong partnerships with business units, architecture, service delivery, and third-party support teams in the UK and offshore (India).

What we're looking for:

Project & Product Leadership: Proven experience in product management, delivery or operations leadership with an ability to manage priorities across projects, support, and improvement initiatives. Agile Know-How: Comfortable working in Agile environments and translating business needs into actionable work for delivery teams. Retail Tech Expertise desirable: Deep understanding of front-office systems like PoS, CRM, mobile devices, and payment solutions within a multi-site retail environment. Excellent Communicator: Able to simplify technical detail for business users and convey business priorities to technical teams. Problem Solver: Detail-oriented and analytical with a hands-on approach to continuous improvement and root cause analysis. Collaborative Leader: Skilled in building effective relationships across IT, operations, and store leadership teams.

Additional Info

Global Time Alignment: Some flexibility required to support early morning testing for US-led web releases (twice per month from Jan-Oct). On-Call Responsibility: Part of an out-of-hours management rota, especially during peak trading months (Nov-Dec).

Make a tangible impact on the retail experience by shaping the systems at the heart of our store operations.



If you're ready to take on a pivotal IT leadership role with cross-functional visibility and real-world impact, we'd love to hear from you.

We offer a fantastic job and more...

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We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:


Competitive salary Generous discount of up to 30% off our fabulous products from day one. An annual enhanced discount to celebrate the day you joined our team. Retirement Savings plans which offer flexibility in the way you save for the future. Immediate Life Assurance from day one. A minimum of 22 days holiday per year which increases after a years' service. Recognised qualifications, study support and structured career progression. Health and Wellbeing Scheme. Financial Wellbeing scheme. Give As You Earn scheme - An easy way to support causes close to your heart. Real Rewards - exclusive discounts on groceries, travel and leisure.

Be part of something special!

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Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.