Job Description

We are looking to recruit a band 7, IDT Desktop Support Manager
The role would be part of the Digital Infrastructure and Technical Support Team a team supporting clinical and non-clinical users throughout the trust in their use of all IDT services and where appropriate offering advice and support to the user. Managing a desktop support team (17 staff) and managing and triaging tickets for the team. You will also be required to develop and improve the service delivery function.
Main duties of the job
The post holder should also be able to work independently and problem solve with a keen eye for detail in a highly pressured environment as well as being able to deal professionally with a variety of teams and departments. They will have a broad range of responsibilities for ensuring that the entire ICT Operations service provision is fit to support the current clinical services being provided by the Trust and that any problems reported by end users are investigated and resolved with the aid of third party suppliers where necessary.
The post holder will be able to prioritise workloads effectively and ensure issues are resolved and requests are completed within the agreed SLA support for IT systems in St Georges Hospital, Queen Mary Hospital and community sites including the requirement to fix, maintain and dispose of devices.
About us
St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.
We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.
Details
Date posted
02 October 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
56,276 to 63,176 a year per annum including HCAS - inner
Contract
Permanent
Working pattern
Full-time
Reference number
200-NN-7421458-A&C-Z
Job locations
St Georges
Blackshaw Road
London
SW17 0QT
Job description
Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role. Job description
Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person Specification
Experience
Essential

• Experience of large organisation
• Managed staff and large teams
• Manage both BAU and Project workload

Desirable

• Experience of improving work procedures and practices
• Experience of System Implementation in the NHS
• Experience of System Implementation/planning

Skills and Knowledge
Essential

• Able to record complex technical details accurately and able to document technical procedures
• Proven ability to analyse, assimilate, investigate and resolve complex queries where the outcome is not otherwise obvious or specified
• Customer focused and proactive - able to put the customer at the heart of everything you do

Desirable

• Understanding and knowledge of health service information systems and the role of Information Governance
• Change Management Knowledge and experience of large system deployments within a healthcare environment

education or equivalent experience
Essential

• Degree level or 2 years or above experience in a large organisation

Desirable

• Customer service Qualification
• ITIL foundation certification

Person Specification
Experience
Essential

• Experience of large organisation
• Managed staff and large teams
• Manage both BAU and Project workload

Desirable

• Experience of improving work procedures and practices
• Experience of System Implementation in the NHS
• Experience of System Implementation/planning

Skills and Knowledge
Essential

• Able to record complex technical details accurately and able to document technical procedures
• Proven ability to analyse, assimilate, investigate and resolve complex queries where the outcome is not otherwise obvious or specified
• Customer focused and proactive - able to put the customer at the heart of everything you do

Desirable

• Understanding and knowledge of health service information systems and the role of Information Governance
• Change Management Knowledge and experience of large system deployments within a healthcare environment

education or equivalent experience
Essential

• Degree level or 2 years or above experience in a large organisation

Desirable

• Customer service Qualification
• ITIL foundation certification

Skills Required