Job Description

We are recruiting for a Band 5 IT Telephony Engineer role. This role will be based in Worthing, but will be covering various sites throughout the area, . Main responsibilities would include but not limited to resolving software and hardware issues and configuring of new and existing mobile phones, supporting the Networks Team and assisting with Trust projects as required.
The Trust is embarking on a move to cloud provisioned services including Azure, M365 and Ring Central.
Experience with Android and Apple Mobiles devices would be beneficial but full training will be provided.
You will be required to travel to various sites across the trust so access to your own transport is essential
Main duties of the job
To provide 2nd /3rd line Technical Support facility for all Trust IT users keeping the users and other IT staff fully informed of the progress of calls that they have raised with the Help Desk. Maintaining clear, high quality records on actions undertaken in support of resolving user incidents. Updating the Help Desk application and other IT staff on these actions.
About us
The Connectivity / Telephony team is part of the Trust's Digital team and provides day to day operational support for all Trust wide area and local area services as well as support to the Unified communication platforms.
Details
Date posted
22 September 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,049 to 37,796 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
354-CO-21670-A
Job locations
Swandean northdown Building
Worthing
BN13 3EP
Job description
Job responsibilities
Job responsibilities

• Manage the development of Standard Operating Procedures/technical documentation in the area of focus for this role.

• Determine the cause of escalated software or hardware problems, arrive at a solution and implement appropriate actions to remedy for all users.

• Support other teams within Sussex to deliver connectivity elements of projects Job description

Job responsibilities
Job responsibilities

• Manage the development of Standard Operating Procedures/technical documentation in the area of focus for this role.

• Determine the cause of escalated software or hardware problems, arrive at a solution and implement appropriate actions to remedy for all users.

• Support other teams within Sussex to deliver connectivity elements of projects

Person Specification
Qualifications
Essential

• Relevant IT qualification or equivalent experience

Desirable

• Relevant Networking or Telephony Qualifications

Knowledge/Experience
Essential

• Good understanding of Telecoms inc Mobile
• Significant experience working as a 1st or 2nd Line Support Engineer

Desirable

• Experience of working with or in conjunction with a Networking Team

Skills
Essential

• Required to communicate and liaise with other staff members both within the Digital team and across the Trust

Desirable

• Experience working in or with an NHS organisation

Person Specification
Qualifications
Essential

• Relevant IT qualification or equivalent experience

Desirable

• Relevant Networking or Telephony Qualifications

Knowledge/Experience
Essential

• Good understanding of Telecoms inc Mobile
• Significant experience working as a 1st or 2nd Line Support Engineer

Desirable

• Experience of working with or in conjunction with a Networking Team

Skills
Essential

• Required to communicate and liaise with other staff members both within the Digital team and across the Trust

Desirable

• Experience working in or with an NHS organisation

Skills Required