Job Description

Post Identification: IT & Facilities Co-ordinator

Reports to: Head of HR & Internal Operations

Job Purpose: To manage the support of IT and office facilities across the organisation

Principal Accountabilities:

1. Manage internal IT issues, including computer problem solving, setting up of equipment, and asset lists. Provide telephone support to remote workers as appropriate.

2. Provide a link to our external IT providers (Allware) and report any recommendation to the HA.

3. Support Adult Services as a link between staff and Surrey County Council IMT to manage hardware/software issues with SCC equipment.

4. Support the Head of HR & Internal Operations with all premises related issues including the management of contractors on site, which also includes opening & closing of site.

5. Provide support and administration for the charity, including compliance and health & safety.

6. Support the Facilities Assistant to manage, forecast and order stocks of stationery/print/catering supplies, washroom supplies, and manage stamp stocks.

7. Assist core administrative staff in welcoming visitors/deliveries to the charity, and direct accordingly.

8. Support with opening and sorting daily post, and process outgoing post.

Work Context:

This is a part time or full-time post (36 hours FTE) with a responsibility to help open up and possibly close the office securely. The job is essential to the work of the charity, providing as it does the ingredients that enable the systems to work efficiently. This work involves a considerable variety of tasks both internally and externally. It requires patience, discipline and close time management in order to meet administrative deadlines. Good interpersonal skills will ensure that hard pressed colleagues who need close support services get it on time and without demur.

The charity constantly needs to reassess its priorities in line with a changing funding environment and the needs identified by its members and service users. These factors are crucial to the charity's survival and need careful attention. In order for the charity to successfully manage these pressures there is a need for all staff to be flexible and work wherever their core skills are needed most. No one will be asked to carry out work for which they are not properly trained.

Competencies Required

Strategic/Operational Management

Understanding the objectives in the charity's strategy and how their work contributes to the success of the charity and its mission.

Making Things Happen

Be proactive in the role. Achieving required standards of work. Managing their time effectively. Collaborating with others to make things happen. Handling difficult situations patiently, calmly and effectively, passing problems on to the Head of Administration.

Communication

Communicating verbal and written information to the right people in a positive, accessible, timely and clear manner. Listening actively, demonstrating understanding of communications they receive and responding to them appropriately.

Developing Others

Sharing their knowledge and skills with others, where possible. Supporting others in their development and contributing positively to the development of their work.

Managing/Embracing Change

Seeking ways to continuously improve performance. Suggesting ways where improvements in service could be made. Is open to new ways of doing things. Adapting positively to changes and feeding back the impact of changes to the Head of Administration.

Personal Impact

Presenting themselves effectively. Striving to develop the competencies they require to do their job. Acting with integrity and in line with the principles of equal opportunities. Respecting service users and acting politely and helpfully at all times. Respecting the opinion and expertise of others.

Customer Focus

Building good professional relationships with colleagues and external agencies. Endeavouring to understand what they want and being responsive to their needs. Respond positively to feedback

Job Types: Full-time, Part-time, Permanent

Pay: 26,500.00-32,000.00 per year

Expected hours: 30 - 36 per week

Benefits:

Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person