Job Description

Microtech Group

is an award-winning full service, commercial IT support, Telecommunications, Telehealth and Digital marketing company.

We have been providing end to end IT services to public, private and third sector organisations for over 30 years. Our ethos reflects our passion to deliver all forms of IT and digital related projects to the highest standards, within ever diminishing time frames and to a diverse range of clients.

Our Head Office is located in Kilmarnock, Ayrshire which is easily accessible via fantastic public transport links to Greater Glasgow and surrounding areas.

Purpose of Role:

The Field Engineer will provide technical expertise in installing and supporting Scanners, MiHealth systems and associated software, Desktop and Network devices. The role combines on-site field work with remote support and desktop support when not travelling. The ideal candidate will have strong problem-solving skills, excellent customer service, and the ability to work across varied technologies.

A company vehicle will be provided.

Key Responsibilities

Installation & Configuration

Install and configure MiHealth systems, including hardware and software components. Set up and service Scanners and ensure integration with client systems. Perform pre-installation checks and post-installation validation.
Install Desktops, Laptops and basic networking equipment

Support & Maintenance

Deliver 2nd and 3rd line IT support both remotely and on-site. Provide desktop support for hardware and software issues. Troubleshoot and resolve incidents within agreed SLAs. Liaise with third-party suppliers for escalated issues.

Remote Support

Use remote monitoring tools for patching, updates, and diagnostics. Handle service desk tickets and maintain accurate records in our PSA systems

Customer Interaction

Offer professional, customer-focused service during installations and support calls. Mentor 1st line analysts to improve technical skills.

Compliance & Safety

Adhere to ISO standards and company confidentiality agreements. Ensure safe working practices and minimise environmental impact.

Essential Skills & Experience:

Strong technical knowledge of hardware and software installation. Experience with device integration. Familiarity with remote support tools and ITIL-based incident management. Excellent communication and customer service skills. Ability to work independently and manage travel schedules.

Desirable:

Previous experience in healthcare IT environments. Knowledge of networking and IP configuration. Understanding of NHS data security protocols.
Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Casual dress Company car Cycle to work scheme Employee discount Free parking On-site parking Profit sharing Store discount
Work Location: In person