Job Description

ITSD - Admin Support Associate
Location: London (2-3 days onsite)
Contract: 12-month contract, with potential extensions up to 2 years
Rate: 170 - 290 per day via PAYE
About the Role
We're looking for a versatile and detail-oriented Admin Support Associate to join our ITSD team. This role blends administrative support, IT operations, governance, and process control-ideal for someone who thrives on variety and can manage multiple priorities with precision. If you enjoy working across different functions and collaborating with global teams, this role offers a unique opportunity to make an impact.
Key Responsibilities

• Provide day-to-day administrative support to ITSD staff, ensuring smooth operations.

• Assist with budget control, procurement processes, and expense management:

• Issue purchase orders (POs), process invoices, and submit via Coupa/IMS.

• Handle staff expense claims accurately.

• Support IT asset management and governance:

• Process HEAT requests (e.g., leaver and loan laptops).

• Conduct audits across London and EMEA offices.

• Maintain accurate data records and reporting within governance frameworks.

• Collaborate with internal teams and stakeholders to resolve queries and ensure compliance.

• Work with IT systems for daily operations and support process improvements.

What We're Looking For

• Admin experience with exposure to IT systems and governance frameworks.

• Knowledge of budget control, procurement, and account booking is a plus.

• Strong Excel skills (formulas, data manipulation) and familiarity with internal systems.

• Excellent communication and interpersonal skills for daily interaction with department staff.

• Ability to manage workload under pressure, meet deadlines, and handle multiple tasks.

• Highly organised, detail-oriented, and capable of working independently.

• A collaborative team player who can adapt to shared responsibilities.

• Japanese language or cultural understanding is a bonus (due to team interactions).

Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Skills Required