Job Description

FM Conway is currently seeking an

IT Help Desk Engineer

to join our busy and thriving IT Team. As our

IT Help Desk Engineer

you will provide service desk support across the business. You will play a key role in implementing, administrating, and maintaining a variety of hardware, software and network products including all variants of Microsoft Windows. This is a permanent, full-time position based from our head office in Sevenoaks, Kent.

The duties of the IT Helpdesk Engineer

role will include:

Maintaining and improving the company's hardware, network and other computer equipment and records

Ensuring that the reliability and security of the system is always maintained

Monitoring the systems performance and undertaking maintenance and upgrades as required

Supporting other team members with their workload as required

What skills and experience do you need?

We are looking for a passionate

IT Help Desk Engineer

who has a strong understanding of PC hardware, peripheral devices and has basic network experience. You will have experience with Active Directory and password re-sets, Microsoft Office support, Office 365 and demonstrable experience of applying technology to benefit the business. It is essential you have an excellent understanding of Microsoft operation systems, Microsoft Office products and you will be educated to GCSE level. You may be required to attend site visits therefore, a driving licence is essential for this role.

What benefits will you receive?

As our I

T Help Desk Engineer

, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.

A brief introduction to FM Conway and our Information Technology Division

FM Conway is a family run business with over 60 years' experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around

Care

,

Innovation

,

Integrity

and

Excellence

. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.


The FM Conway IT team is a friendly and thriving team with ambitious plans for our future. We have a large team of IT support staff which includes Oracle Developers, Infrastructure Engineers, Web/Application Developers, Application Support Analysts, IT Help Desk Engineers and a team of Business Transformation professionals who work on a large range of business improvement projects. Our IT Team work on a variety of projects which include application development, business process change, BAU activities which include supporting our clients' systems and system configuration, data analysis and integration support. Our 10-year business strategy is based on our 3 pillars of self-delivery, carbon and environment and technology. It is through these three pillars that we will drive greater efficiency and innovation for both FM Conway and our clients. This is a really exciting time to be joining the business as we transition through a huge period of growth.


So if you would like to

Join our Family

as our

IT Help Desk Engineer

then please

click 'apply' today

.

Closing Date: 05/07/2025

FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy


At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.


We look forward to receiving your application!