Job Description

We are looking for a new IT Helpdesk Support Assistant to join our talented and dedicated team in our Peterborough office. The IT Helpdesk Support Assistants act as the first line of service to assist employees within Taylor Rose TTKW with any issues they may face using the online servers. They will also respond to Tickets logged on our helpdesk system. Taylor Rose MW is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career. This role involves but is not limited to: Responding to and prioritising support tickets logged through the helpdesk Installing, configuring and maintaining computers, printers, photocopiers and telephones Trouble shooting system and networking problems and diagnosing hardware or software faults. Maintaining the IT infrastructure and supporting its administration Reviewing the Helpdesk system to monitor tickets Provide support and maintenance on all IT equipment User setup and administration Providing user support and training. Requirements: Helpdesk/IT knowledge Ability to trouble shoot common hardware and software issues and find solutions Ability to meet deadlines and adjust to changing priorities Ability to quickly gain new skills and knowledge when faced with new challenges Maintain composure in the face of heavy workload and constant interruptions Ability to work independently as well as part of the Helpdesk Support team Ability to work well under pressure Excellent verbal and written communication Taylor Rose MW will contact you by telephone or email regarding your application. We do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team. Company Core Values: Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be. Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth. Integrate: Bring together people and systems into a cohesive force. Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage. Job Types: Full-time, Permanent Salary: \xc2\xa321,000.00-\xc2\xa325,000.00 per year Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• On-site gym

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Peterborough, PE1 5DD: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you happy working shifts Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person Reference ID: JTDGAPET