Job Description

Job Role:

The IT Information & Technical Support Manager is responsible for overseeing the organization's information systems, data management, and technical support operations. This dual role ensures that information assets are properly managed and that end-users receive reliable and efficient technical support for hardware, software, and network issues.

:

Develop, implement, and manage data and information governance strategies to ensure secure, compliant, and efficient use of organizational data. Oversee the maintenance, performance, and security of databases, storage systems, and information platforms. Lead and manage the technical support team, ensuring timely and effective resolution of IT-related issues for both internal users and external clients. Monitor and improve support processes, ticketing systems, and user satisfaction metrics. Collaborate with other departments to identify data needs and technical requirements to support business goals. Ensure compliance with data protection laws and internal security policies. Manage software and hardware inventory, updates, licensing, and deployment. Train and mentor IT staff, provide performance feedback, and support career development. Analyze support trends and system performance to drive continuous improvement and technology upgrades.

Responsibilities:

The IT Support Assistants will be responsible for tasks such as data entry, software installations, upgrading company IT support systems, and managing data processing requirements for both existing and new clients. Candidates must have a minimum of 1 years of experience in the IT sector, proficiency in English, Bengali, Urdu, and experience in data entry.

Job Type: Full-time

Pay: 31,000.00 per year

Benefits:

Company pension Flexitime UK visa sponsorship Work from home
Schedule:

Monday to Friday
Education:

Master's (preferred)
Experience:

Technical support: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person

Expected start date: 01/08/2025