Job Description

Milton (Cambridge)

with travel to Ipswich and Norwich on regular basis

Full & Part time

will be considered with hybrid working opportunities?

Salary: 48,000 - 50,000 FTE

per annum, experience dependent

We're seeking an experienced and proactive

IT Manager

to oversee the performance and compliance of internal IT service level agreements (SLAs), ensuring that our business receive reliable, timely, and high-quality IT support.


As our IT Manager, you'll lead the strategic development and day-to-day management of our IT infrastructure. You'll oversee our outsourced IT service provider, manage internal IT resources, and ensure our systems are secure, efficient, and future-ready.


We're looking for someone who is both technically skilled and a strong communicator with credibility and sound influencing skills. You'll be proactive, solutions-focused, and passionate about using technology to make a difference.

Are you:

Experienced in managing an IT Team and/or outsourced IT managed service contract. A confident problem-solver and decision-maker. An effective communicator with the ability to engage a range of stakeholders.

Do you have:

Proven experience in IT management, preferably within a charity or non-profit organisation. An IT or Computer Science degree or 5 year's equivalent experience in a related field. Previous experience in managing a contract and performance against service level agreements. Additional experience working with third party managed service provides would be advantageous Advanced experience in deploying, managing and optimising cloud based IT solutions (including Office 365, Azure and SharePoint). Confident with managing projects and familiarity with project management tools and methodologies would be advantageous Excellent analytical, problem-solving, and organisational skills Prior line management experience and ability to influence for problem resolution

Responsibilities include:

Overseeing the IT support contract with the managed service provider, requiring all service level agreements (SLAs) are met. Accountability for meeting the IT needs of internal stakeholders and act as key liaison between IT and internal departments, fostering a culture of accountability and service excellence. Supporting the development and implementation of the charity's IT strategy. Ensure compliance with data protection policies and IT-related regulations. Identify service delivery gaps and implement strategies for improvement. Communicating SLA performance to senior management for continuous improvement Ensuring new systems and applications are effectively implemented

Closing date: 30th June

Interviews: between 9-18th July

Want to see what it is like to be a part of our Support Services team at EACH? Please click here.


To take a tour of all three of our hospices please click here.


The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.