Job Description

IT Manager

Company

: Heaven Media Ltd

Location

: Hybrid - Home/Office (PE28 3BQ)

Hours:

Part-time: 25 hours/week Mon-Fri 10:30 - 15:30 + On-call

Salary

: 20,000 - 26,666 per annum, depending on experience + 40/hour On-call

Heaven Media Ltd is looking for an experienced IT Manager. In this hands-on role, you'll be central to the daily operations of our IT functions. You will have experience in IT infrastructure, providing technical support to remote teams, applying cyber security principles and managing software and hardware.

What You'll Be Doing

Managing and maintaining IT infrastructure and systems across the business. Leading cybersecurity efforts and ensuring compliance with relevant standards. Provide timely hands-on helpdesk support and training to end-users. Flexibility to be on-call outside of contracted hours to assist with IT support should an urgent/critical need arise. Implement, configure, and monitor IT services to ensure optimal functionality, security, user experience, and high system availability through timely issue resolution. Collaborating with stakeholders to align IT with business goals and departmental budgets. Developing robust IT risk management, archive, recovery, and backup strategies. Manage and administer the Microsoft Office 365 environment, including Exchange Online, SharePoint, OneDrive for Business, Teams, and other associated applications. Oversees the hardware lifecycle including user requirements, sourcing options, purchasing, setup, shipping, maintenance, and asset tracking. Oversees the software lifecycle including evaluating needs, sourcing solutions, purchasing, configuration, integrations, security, updates, evaluating, managing vendors, renewals and registers. Responsible for contributing to the creation and enforcement of IT-related company policies and processes. Responsible for ensuring the security, performance, maintenance, and continuity of the company's websites and domains, including renewals and technical issue resolution. To undertake any other duties of a similar level and responsibility as may be required. To support and participate in the formulation of standards and procedures for quality management and customer care expectations. To attend such training/personal development courses as may be considered necessary.

What We're Looking For

Skills & Experience

Essential:

Strong experience in IT infrastructure, networking, cybersecurity, and cloud systems Skilled in day-to-day helpdesk support and Microsoft 365 administration Experienced in software lifecycle and hardware asset management Proficient in staff onboarding/offboarding processes Experienced in stakeholder engagement, preparing proposals and approval protocols Familiar with data protection, compliance, and regulatory standards

Desirable:

Experience in a marketing, creative or tech/gaming environment Budget and vendor management experience Ability to lead users through change and train non-technical staff Experience managing remote teams Basic coding knowledge in PHP, ASP.Net, JavaScript, HTML, CSS, and PowerShell scripting

Qualifications

Essential:

Degree in Computer Science, Information Technology or related field, or equivalent experience. Industry certifications (e.g. CompTIA, Microsoft 365, Cisco, ITIL).

Desirable:

Project management certification (e.g. PRINCE2, PMP). Cybersecurity qualifications (e.g. CISSP, Security+).

Personal Attributes

Clear and confident communicator, able to adapt style for technical and non-technical audiences. Supportive and collaborative working style. High attention to detail and commitment to customer satisfaction. Calm, patient, and solutions focused. Proactive and self-motivated, with a strong sense of ownership and accountability.
Job Types: Part-time, Permanent

Pay: 20,000.00-26,666.00 per year

Expected hours: 25 per week

Benefits:

Additional leave Casual dress Cycle to work scheme Flexitime Free parking Health & wellbeing programme On-site parking Referral programme Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

Huntingdon PE28 3BQ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have strong experience in IT infrastructure, networking, cybersecurity, and cloud systems? Are you skilled in day-to-day helpdesk support and Microsoft 365 administration? Are you experienced in software lifecycle and hardware asset management? Are you proficient in staff onboarding/offboarding processes? Are you experienced in stakeholder engagement, preparing proposals and approval protocols? Are you familiar with data protection, compliance, and regulatory standards?
Work Location: Hybrid remote in Huntingdon PE28 3BQ

Application deadline: 18/07/2025