Job Description

Company

: Heaven Media Ltd

Location

: Office (PE28 3BQ) min. 2 days per week, remainder from home

Contract:

Full-time, Permanent

Days/Hours:

Mon-Fri 9:00 - 17:30

Salary

: 28,000 per annum

What You'll Be Doing

Provide technical support to internal users via ticketing system, calls, and on-site. Manages the complete software lifecycle, from assessing needs and sourcing to configuration, security, upgrades and renewals. Identify and implement AI solutions to improve productivity, reduce costs, and enhance customer experience. Ensure responsible use of AI with a strong focus on data ethics, security, and bias mitigation. Configure, install, and maintain IT equipment and user accounts (Windows, Office 365, etc.) Manage the end-to-end hardware lifecycle from procurement, shipping, tracking and maintenance. Support onboarding/offboarding processes, including IT asset setup and recovery. Responsible for ensuring the security, performance, maintenance, and continuity of IT infrastructure. Document and escalate incidents where necessary, including potential cyber security threats or breaches, following established protocols. Maintain IT risk management, storage, archive, recovery, and backup strategies. Assist with system updates, backups, and routine maintenance. Contribute to internal IT projects and process improvements. To undertake any other duties of a similar level and responsibility as may be required. To support and participate in the formulation of standards and procedures for quality management and users' expectations. To attend such training/personal development courses as may be considered necessary.

What We're Looking For

Essential

2-3 years of experience in a similar IT support role Degree in Computer Science, Information Technology or related field, or equivalent experience. Strong working knowledge of Windows 11, Microsoft 365, and basic networking Experience with Active Directory, Exchange, and ticketing systems Exposure to cloud platforms (e.g., Azure, SharePoint) Proven experience managing AI Experience servicing remote teams Strong problem-solving, communication, and interpersonal skills Able to work independently with a proactive, self-motivated approach Communicates clearly with both technical and non-technical audiences Detail-oriented with a focus on customer satisfaction Calm, collaborative, and accountable under pressure

Desirable

Industry certifications (e.g. CompTIA, Microsoft 365, Cisco, ITIL). Basic coding knowledge in PHP, ASP.Net, JavaScript, HTML, CSS, and PowerShell scripting Project management certification (e.g. PRINCE2, PMP). Cybersecurity qualifications (e.g. CISSP, Security+). Experience in a marketing, creative or tech/gaming environment
Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Additional leave Casual dress Cycle to work scheme Flexitime Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Work from home
Application question(s):

Are you based within 25 miles of PE28 3BQ? Are you able to commute to PE28 3BQ a minimum of twice per week (Mon, Wed and as needed) and work remotely the remainder?
Experience:

IT support: 2 years (required)
Work Location: Hybrid remote in Huntingdon PE28 3BQ