Job Description

The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions.
This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO).
As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment.
Key Responsibilities

• Serve as the primary IT support for the team in London, delivering responsive and professional service.
• Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications.
• Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs.
• Troubleshoot technical issues effectively, implementing timely and lasting solutions.
• Maintain accurate documentation within the Service Desk system.
• Set clear expectations and provide regular updates to the CIO.
• Manage relationships with local IT service providers and vendors, acting as their primary contact.
• Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance.
• Track recurring issues and share insights with the global IT team.
• Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes.
• Monitor emerging IT trends and recommend new technologies or process improvements.

Looking for a role 5 days per week on site in central London.Seeking a hands on IT Manager role leading a small team.
The successful applicant will have:

• Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus).
• Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration.
• Highly organised with excellent troubleshooting and problem-solving abilities.
• Capable of working independently while contributing effectively to a team.
• Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal).
• Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large.
• Comfortable managing multiple priorities with a calm, solutions-focused mindset.
• Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity.
• Proactive in seeking improvement and open to change.

The company is a medium-sized organisation operating in the property industry.

• Competitive salary of approximately 65,000 per annum plus benefits
• Happy with 5 days on site in Central London
• Generous holiday allowance to promote work-life balance.

If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.

Skills Required