Job Description

Salary:

48,000 - 50,000 FTE, per annum

Location:

Milton Hospice - CB24 6AB

Hours:

Full or Part Time Considered

This is a permanent

,

full time vacancyThe vacancy

Milton (Cambridge)

with travel to Ipswich and Norwich on regular basis

Full & Part time

will be considered with hybrid working opportunities

Salary: 48,000 - 50,000 FTE

per annum, experience dependent

We're seeking an experienced and proactive

IT Manager

to oversee the performance and compliance of internal IT service level agreements (SLAs), ensuring that our business receive reliable, timely, and high-quality IT support.


As our IT Manager, you'll lead the strategic development and day-to-day management of our IT infrastructure. You'll oversee our outsourced IT service provider, manage internal IT resources, and ensure our systems are secure, efficient, and future-ready.


We're looking for someone who is both technically skilled and a strong communicator with credibility and sound influencing skills. You'll be proactive, solutions-focused, and passionate about using technology to make a difference.

Are you:

Experienced in managing an IT Team and/or outsourced IT managed service contract. A confident problem-solver and decision-maker. An effective communicator with the ability to engage a range of stakeholders.

Do you have:

Proven experience in IT management, preferably within a charity or non-profit organisation. An IT or Computer Science degree or 5 year's equivalent experience in a related field. Previous experience in managing a contract and performance against service level agreements. Additional experience working with third party managed service provides would be advantageous Advanced experience in deploying, managing and optimising cloud based IT solutions (including Office 365, Azure and SharePoint). Confident with managing projects and familiarity with project management tools and methodologies would be advantageous Excellent analytical, problem-solving, and organisational skills Prior line management experience and ability to influence for problem resolution

Responsibilities include:

Overseeing the IT support contract with the managed service provider, requiring all service level agreements (SLAs) are met. Accountability for meeting the IT needs of internal stakeholders and act as key liaison between IT and internal departments, fostering a culture of accountability and service excellence. Supporting the development and implementation of the charity's IT strategy. Ensure compliance with data protection policies and IT-related regulations. Identify service delivery gaps and implement strategies for improvement. Communicating SLA performance to senior management for continuous improvement Ensuring new systems and applications are effectively implemented

Closing date: 30th June

Interviews: between 9-18th July

Want to see what it is like to be a part of our Support Services team at EACH?

The benefits

Enhanced holiday plus holiday purchase scheme

Flexible / hybrid working

Employee health cash plan & wellbeing support schemes

Employer pension scheme (up to 7% employer contribution) inc. life assurance cover

Free eye tests & Cycle to work scheme

Enhanced maternity & paternity pay

The organisation

East Anglia's Children's Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.


In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.


Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.


We employ around 400 employees and have more than 1,800 volunteers across the organisation, including 52 shops and a Retail Distribution Centre.

Diversity statement

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.


Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note:

EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.


This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.


It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.


EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.