Job Description

This is an exciting role working for a fast growing insurance company. You will need to be on site at the Twickenham offices 5 days a week. Salary: \xc2\xa350-\xc2\xa355k Job Purpose The IT Manager is responsible for the maintenance and development of our IT infrastructure and all associated contractual and procurement obligations, as well as managing the IT Assistant. The individual needs to be a self-motivated and driven technology expert, with the ability to both meet and manage the everyday needs of the business and IT Team, as well as having the acumen to prescribe and deliver valued improvements to the business. Principal accountabilities/skills The ideal candidate will have the following key skills and ability to manage these accountabilities, or similar experience they believe can be transposed through additional training: Azure: Proficiency in Azure infrastructure management, including but not limited to Virtual Desktops, Azure AD, and other Azure services. Windows 11 Multi-User VM: The ability to set up, configure, and manage a Windows 11 multi-user VM environment. Microsoft 365: Hands-on experience with the M365 suite, especially concerning deployment, user management, and licensing. Active Directory Management: Knowledge in setting up, maintaining, and troubleshooting Active Directory environments, especially those integrated with Azure AD and using Azure-AD Connect. Network & VPN Management: Proficiency in setting up, managing, and troubleshooting network solutions, including site-to-site VPN configurations. Familiarity with Sophos hardware firewall solutions is beneficial. Backup & Recovery: Experience with Azure Recovery Services Vault and formulating backup and recovery strategies for both VMs and data. File Server Management: Skills in deploying, configuring, and maintaining file servers, especially in hybrid environments that combine cloud and local storage solutions. Virtual Desktop Infrastructure (VDI): Experience in setting up and managing VDI solutions, particularly Azure Virtual Desktop. Migration & Deployment: Experience in migrating data and systems, especially with planning and executing \'live\' migration tasks out of hours.
Desirable skills above these would include: Open GI: Familiarity with the Open GI Core Server, Open Document Server, Info Centre Plus, and other related Open GI components. OneDrive for Business: Understanding of how to integrate and utilize OneDrive for Business in VDI and other environments. Cybersecurity: Awareness of best practices in securing cloud environments and knowledge in configuring and maintaining firewall solutions. Project Management: Skills in leading IT projects from conception to completion, ensuring all stakeholders are updated and involved. Disaster Recovery Planning: Experience in formulating IT disaster recovery plans and ensuring business continuity in the face of unforeseen challenges. Education, Qualifications, Knowledge, Skills and Experience Business Awareness: The ability to understand and manage IT vendor billing and budgeting to ensure cost-effective service utilization. Communication: Ability to communicate complex technical concepts to non-technical stakeholders and collaborate with 3rd party IT partnerships on a level playing field. Customer Focus: Experience in managing relationships and contracts with IT vendors and solution providers. Ability to provide training and support to end-users, ensuring they can effectively use deployed IT solutions. Drive & Resilience: Self-motivated, self-starter who will work well under pressure. Influence & Negotiation: A friendly and understanding approach to others, the ability to work appropriately with customers and colleagues. Response to Change: Embraces change and where practical promotes positive change in the business. Regulatory & Compliance: Awareness of IT regulations and standards pertinent to the industry, ensuring the company adheres to all relevant guidelines. Self-Development: Takes a proactive approach to own development in current job and shares learnings with the immediate and wider Credit Control team and the wider business as appropriate. Teamwork: Ability to provide training and support to end-users, ensuring they can effectively use deployed IT solutions. Improves team effectiveness by contributing to a sense of purpose and values set out for team members. Aptitude for researching and implementing the latest IT trends and innovations that could benefit the organization