Job Description

Overview

Saks London is seeking an experienced and forward-thinking IT Manager to lead the company's digital systems, technical operations, and future technology strategy. This role is ideal for someone who combines deep technical expertise with a practical, solution-driven mindset--someone who can modernise, maintain, and evolve our infrastructure while supporting day-to-day business needs across lettings, sales, property management, and short lets.

Key Responsibilities

Oversee all internal IT operations, infrastructure, and system performance across multiple business units.

Lead the planning and implementation of new technologies, system upgrades, and cybersecurity protocols.

Manage development and optimisation of digital platforms including CRM, websites, cloud-based tools, and internal databases.

Deliver technical leadership on strategic projects--whether building out a new platform, improving integrations, or automating workflows.

Act as the first point of contact for technical troubleshooting, system issues, and user support.

Work closely with the leadership team to translate operational needs into digital solutions that improve performance and customer service.

Manage vendor relationships, including outsourced IT support and third-party software providers.

Run internal training sessions and documentation to ensure systems are used effectively and securely across the team.

Monitor and assess emerging technologies that could benefit the business, and present proposals for implementation.

Build internal dashboards and reporting tools to improve visibility over marketing, lettings, maintenance, and performance KPIs.

Required Experience & Skills

Extensive experience (20+ years) in IT management, system architecture, and cross-functional project delivery.

Proven track record in developing and implementing enterprise-level digital platforms and customer-facing systems.

Solid understanding of online platforms, dynamic pricing models, mobile applications, and digital ecosystems.

Hands-on expertise in coding (Java, SQL), data analytics, and infrastructure planning.

Experience leading technology strategy, IT operations, and technical consulting across diverse industries.

Strong entrepreneurial mindset with recent experience running a tech-focused business in the UK.

Bilingual proficiency in English and another language, with the ability to operate across multicultural environments.

Working Hours

Monday to Friday, 09:00 - 18:00

Reports to

Managing Director

Start Date

Immediate / Negotiable

Job Type: Full-time

Pay: 30,546.41-45,000.00 per year

Benefits:

Company events
Ability to commute/relocate:

Tooting SW17 7BE: reliably commute or plan to relocate before starting work (preferred)
Education:

Bachelor's (required)
Experience:

IT management: 10 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person