Job Description

About the Role
Job Overview

• Providing 2nd line support for network issues escalated from the IT Service Desk.
• Assisting with network projects such as upgrades and new site installations.
• Monitoring and maintaining network performance, availability, and security.
• Working with internal teams and third-party suppliers to resolve network issues.
• Keeping network documentation and asset records up to date.
• Supporting the ongoing improvement of systems and processes.

Package Description

• 35,000 - 37,000 depending on experience
• Based on site at our Liverpool Head Office
• 37.50 hours per week

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• MyHB colleague benefits platform with access to:

• Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line
• Low-cost voluntary insured health cash plans and cancer cover

Minimum Criteria to Apply
We are seeking an experienced IT Network Technician who can take ownership of network infrastructure and contribute to continuous improvement and reliable service delivery. The following experience will be valuable:

• Good understanding of network technologies and protocols (LAN, WAN, WLAN, VPN, TCP/IP).
• Experience supporting network infrastructure across multiple sites.
• Familiarity with switches, routers, and firewalls (Juniper and Fortinet experience is an advantage).
• Working knowledge of network monitoring and troubleshooting tools.
• Awareness of Cyber Security principles and best practice.
• Strong analytical, organisational, and communication skills.
• Relevant technical qualifications such as CompTIA Network+, Cisco CCNA, Juniper JNCIA, or Fortinet NSE are desirable.

Skills Required