Job Description

An exciting opportunity has arisen for an IT Operations Engineer to join Horder Healthcare, a leading provider of orthopaedic and musculoskeletal services. This role will focus on the technical delivery of IT services and providing first-class support to clinical and administrative teams. But this isn't just about maintenance--it's about transformation.
At Horder Healthcare, we're reshaping how IT supports healthcare through a hybrid, innovative approach. If you're someone who enjoys solving problems, thinking creatively, and challenging the status quo, we want to hear from you.
What you'll do:

• Be the first point of contact for all IT support across Horder Healthcare
• Troubleshoot and resolve issues across a broad tech stack (Windows, iOS, Office 365, printers, phones)
• Support user administration (Active Directory, Azure, Microsoft 365, iPM)
• Contribute to small and medium-sized IT projects
• Maintain asset and licensing records, and participate in shift and on-call rotas
• Work alongside 3rd-party vendors to deliver solutions
• Share technical knowledge with colleagues and end-users
• Constantly seek digital innovations to improve service delivery

About you:
You're a proactive, customer-focused IT professional with a solid background in a Helpdesk or Service Desk environment, ideally within an ITIL framework. You have strong troubleshooting skills and working knowledge of Windows OS, Office 365, Active Directory, and service desk tools like Jira or Spiceworks.
You're confident supporting users across multiple platforms, using remote tools, and maintaining endpoint hardware. You're a great communicator, keen to learn, and thrive in a team environment that values innovation.
Bonus points if you've worked with:

• Office 365 & Azure administration
• iPM or other healthcare systems
• VoIP, mobile device management, or backup tools like Veeam
• Security tools and infrastructure management platforms like Lansweeper

Location: The Horder Centre, Crowborough
Contract Type: Permanent, Full-Time
Work Pattern: Monday to Friday - Office hours
Salary: Up to 30,673.50 per annum (Experience Dependant)
Right to work in the UK
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.

Skills Required