Job Description

The Role...
To ensure a seamless and stable service across all global locations through the proactive support and management of IT systems, particularity focusing on PMS (Property Management System) and POS (Point of Sale).
Note that thus is NOT a general-purpose helpdesk support role.
Main responsibilities:
L1 & L2 support and troubleshoot issues for (including, but not limited to):
o POS Oracle Simphony 19.5 and above
o POS Enterprise Management Console
o Oracle Gift & Loyalty iCare
o PMS Oracle Opera V5 & Opera Cloud
o PMS Opera Interfaced applications - SynXis, Tiger, Book4Time
o Planet/3C Integrated Pay
o Planet/3C integrations into our in-house "House pay" system
Proactive support through routine checks and audits
Ensure that all incidents are resolved and escalated within the agreed SLA
Manage the POS database certifying that required rules are followed.
Update F&B menus in Oracle EMC as required
Undertake ad hoc project work of a varied nature as defined by the Global Head of IT Support
Attend Soho sites to support POS/payment project deployments
Assist with new installations, refurbishments and openings of sites
Work with third parties and suppliers to manage cases on behalf of end user, ultimately being the technical liaison.
Use installed ITSM tool and vendor reports to track and report on incidents.
Collaborate with other teams within Digital/IT Department to ensure an aligned approach on support and that support calls are managed and effectively triaged through knowledge sharing, collaboration and development of ITSM tools
Collaborate with Project Teams to ensure new products and sites can be supported effectively post hypercare.
Desirable experience:
At least one year's experience of Oracle Simphony Point of Sale including use of Oracle Enterprise Management Console (EMC) and creating/amending menu items.
At least one year's experience of Oracle Opera Property Management System (PMS) including adding/amending user access.
At least one year's experience of Oracle Reporting & Analytics (R&A) including running reports.
At least one year's experience of payment gateway solutions and integrated pay options
Benefits...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Soho Friends Membership
• Enhanced Pension Scheme
• Private Health and Dental Care
• Cycle to Work Scheme/Season Ticket Loan
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Skills Required