Job Description

Faculty IT team are looking for current Lancaster University Bailrigg campus students to support the University\'s centralized print service during term-time over this academic year. Typical duties will include checking printers for paper and toner levels, as well as filling paper and replacing toner. You will also be required to perform maintenance checks on Printers, as well as to update the print inventory and online information.

Note:This role will involve some manual handling work.

Preferred Start Date: 25 of September 2023

Expected End Date: 28 of June 2024

Location: On the Lancaster University campus

Hours Per Week: up to 12 hours



Your major duties will be:

• To monitor and maintain an agreed set of University Printers, including, but not limited to:
• Topping up Paper and Toner across Campus.
• Reporting any equipment found faulty.
• Assisting in the maintenance of ISS signage and posters
• Reporting back Stock Levels
• Maintaining the cleanliness of the Paper stores.
• Reporting any location changes of devices.
• To meet regularly with the nominated Service Management Officer to discuss any problems and receive guidance.
• To undertake any other duties appropriate to the grading of the post as required by the nominated Service Management Officer or their representative.
• To assist users in the use of printers.
• Provide training and assistance to Printer users.
• To undertake training offered by ISS

You will be assisting the faculty IT teams in the smooth running of the University\'s Centralised Print Service.

Person Specification

Essential criteria for this role is as follows. To be a successful applicant, you will:

• be a current student at Lancaster University for a minimum of the following 12 months
• have a good working knowledge of Lancaster University\'s Bailrigg campus
• demonstrate reliability and good timekeeping with a flexible approach to working hours
• have experience of working independently, including the ability to work on their own initiative
• have excellent communication and customer service skills,demonstrating the ability to convey messages accurately
• have the ability to communicate with academic and administrative staff, and with students from a wide range of backgrounds
• show problem solving skills including diagnosis, collecting information, referring to others where necessary and logging incidents
• have experience of prioritising their workload to deal with a range of varied and competing tasks

Working in this role will help develop the following skills and experience:

• Flexibility
• Integrity
• Organisation
• Planning and organising
• Problem solving
• Self-motivation
• Time Management
• Verbal communication

Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.

You are required to submit a cover letter to support your application.

Applications without a cover letter will not be considered.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand.

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

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