Job Description

BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: IT Process Change Manager
Contract Type: Full time- Permanent
Closing Date:
Location: Milton Keynes, UK
Are you passionate about driving operational excellence through structured change and release management? We're looking for an IT Process Change Manager to lead and coordinate change initiatives across global business systems, ensuring compliance, efficiency, and innovation. This role sits at the heart of our Centre of Excellence (CoE), supporting digital transformation through data analytics, stakeholder engagement, and governance.
Your Key Accountabilities Include:

• Managing and maintaining global change and release processes to audit-compliant standards across all CoE-supported systems.
• Coordinating the full lifecycle of change requests (RfCs), including validation, governance approvals, and migration scheduling.
• Developing and maintaining PowerBI dashboards to support data-driven decision-making and service delivery insights.
• Administering and enhancing Global Service Now (GSN) templates, dashboards, and reporting tools in line with CoE Finance IT requirements.
• Communicating system downtimes and maintenance schedules globally, ensuring transparency and minimal disruption.
• Supporting digitalisation and standardisation initiatives by identifying opportunities and implementing innovative solutions.

What Are We Looking For From You:

• Proven experience in process design, optimisation, and change management within a complex, global environment.
• Strong stakeholder management skills with the ability to influence and collaborate across diverse teams.
• High attention to detail and excellent problem-solving capabilities.
• Proficiency in data analytics and dashboard tools, particularly PowerBI.
• Adaptability to change and a proactive, solution-oriented mindset.
• Bachelor's degree or equivalent business experience

What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Skills Required