Job Description

Job Overview

We are seeking a detail-oriented and proactive IT Project Coordinator to join our dynamic team.

Responsibilities

Customer-facing, managing the challenges of conflicting priorities and balancing the requirements of both internal and external stakeholders. Oversee the IT Service Desk to achieve the most consistently effective, efficient, and outstandingly professional and friendly service experience. Managing client expectations and acting as a principal point of escalation for the Service Desk Team on all service issues. Manage the day-to-day aspects of the service ensuring contractual obligations are met. Regular contact with suppliers, providers, and external support teams to ensure services are managed and meet expectations. Build relationships with technology partners and grow accounts Manage and organize the workload, work in collaboration with Project Coordination team members and resolve issues. Highlight any non-conformance with agreed standards and working practices with the Head of Service and IT Operations. Analyzing data and producing customer reports if required. Ad hoc duties as assigned by the management.

Qualifications

Proven experience in IT project coordination or a similar role within the technology sector. Strong understanding of software development processes and methodologies. Familiarity with cloud services such as AWS is advantageous. Excellent analytical skills with the ability to assess complex information quickly. Proficient in using Jira for project tracking and management. Experience with SharePoint for documentation and collaboration purposes is preferred. Strong negotiation skills with the ability to manage stakeholder expectations effectively. Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
Job Type: Full-time

Pay: 26,000.00 per year

Schedule:

Monday to Friday
Work Location: In person