Job Description

Who We Are & What We Do:

At dbfb, we're more than a managed service provider; we're a team that delivers seamless telecoms and IT solutions to businesses of all sizes. From connectivity and mobility to telephony and IT services, we keep businesses running smoothly with tailored, flexible solutions that match their needs and budgets.


We're chosen by businesses because we listen, offer impartial advice, and deliver expert support without the jargon. Our customers trust us to provide reliable, innovative solutions backed by a professional, fun, and friendly team that genuinely cares about their success. And we don't just connect businesses - we support our community too.


At dbfb, people are at the heart of everything we do. We recognise strengths, encourage fresh ideas, and thrive on collaboration. If you're looking for a fast-paced, team-driven environment where you can make an impact and enjoy your work, you'll fit right in.


Let's grow, innovate, and succeed together!

What are we Looking For?

Job title:

IT Project Engineer

Reports to:

Head of Engineering

Hours of Work:

37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) + Occasional out of hours projects and implementations (agreed in advance and paid as overtime or time in lieu)

What is the Role?

As a IT Project Engineer, you will play a crucial role in the architecting and implementation of projects for our clients. You will be responsible for working alongside the Head of Technology to advice our end users on the appropriate solutions and services for their requirements.


Primarily a field-based role to execute project plans to deliver the agreed business outcomes. This role is ideally suited to a motivated and ambitious IT professional looking to practice and refine their expertise in Microsoft 365, Azure, networking, advanced connectivity solutions and our managed service offering.

Key Tasks & Accountabilities

Serve as the lead project engineer, architecting, implementing and managing a wide array of IT and networking projects. Key technical escalation point. Engage with existing customers and sales leads to understand their requirements and deliver transformative solutions. Handle escalated IT support tickets, provide comprehensive documentation, and offer training to support teams, and customers. Internal IT project work, focusing on the deployment and management of IT and network infrastructure, enhancing internal IT infrastructure and security protocols. Surveying for Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively. Able to be self-sufficient, finding resolutions and improving customer outcomes in line with dbfb expectations.

What will You Bring?

Experience:

5+ years proven experience as a Technical Project Engineer or similar role. Proficient in architecting, implementing, and troubleshooting cloud, hardware, software, and networks. Strong knowledge of Microsoft operating systems, Azure and Microsoft 365. Strong knowledge of Meraki, Watchguard and cloud networking technologies. Experience with Entra ID, Group Policy, Endpoint Manager and other administrative and security-focused solutions. Strong project management experience in liaising with customers and internal project teams to ensure project progress communicated effectively. Experience of the Cyber Essentials framework and beyond.

Competencies:

Resolution driven, always striving for a positive response and delivery of options to customer's IT and network constraints. Commercially aware of solutions and adhering to best practice, compliant with supplier, and vendor terms of service. A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution. A tenacious attitude with a desire to deliver over and above the customers' expectations. Ability to engage with customers and 3rd parties in a professional and proficient manner. Able to demonstrate a confident and friendly approach. Business acumen with a keen eye for development opportunities, skilled at time management and workload prioritisation. Adaptability to continue to deliver service excellence in a fast-changing environment. Enthusiastic personality, demonstrating a strong desire to learn and progress.

Qualifications:

A bachelor's degree in a relevant subject (Computer Science, Information Technology, etc) is ideal. Relevant industry certifications with proven implementation is a plus Full valid UK driving licence is required.

What is in it for You?

A competitive salary + profit share scheme 22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2nd year Pension scheme NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) Discount scheme on entertainment/shopping/leisure activities 0.5 days per year paid volunteering/community work Wellbeing support and advice

Culture & Environment

As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 5 pillars of success: People, Platforms, Services, Solutions and Sustainability.


Our people are the key to all our success and we are committed to identifying and working to each individual's strengths, to create a balanced and innovative atmosphere and a consultative way of operating.


All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

Customer Focused Accountable Commercially Aware Team Working/Collaboration * Innovative