Job Description

Do you get IT?

Senior IT Project Engineer / Solutions Expert - Swansea, UK

We're Ever Nimble, the MSP that does things differently. We don't hide behind keyboards. We show up, communicate clearly (no jargon), and become a real extension of our customers' teams so we can solve what matters most.

We value customer service over billable hours and work across time zones so you don't have to work around the clock. We're proud to have been named

Kaseya MSP of the Year

, a recognition that reflects our commitment to innovation and exceptional service.

Why you'll love it here

Grow every week:

day of professional development because learning is part of the job

People-first culture:

Great Place to Work certified and named among Australia's Best Workplaces(TM) in Technology (2023)

Flex how you work:

Full-time, part-time, casual, job share, school hours, we'll make it work

Real perks:

Generous Work From Anywhere allowance (48 days/year) Extra birthday leave and bonus days for parents Regular social events and a great team vibe

Nice extras:

Travel opportunities Experienced tech experts to learn from Performance and training incentives Staff discount on gear from our store

The basics, done better:

Supportive leaders, clear priorities, and an environment where taking pride and ownership is the norm.

We've got teams in Swansea (UK), Melbourne (AU), Gold Coast (AU), Calgary (CAN), and our HQ in Perth (WA), so you'll never feel far from the action.

What you'll do

Be the senior point of escalation, trusted by customers and teammates Design and deliver solutions and focus on project work (not BAU tickets) Run multiple projects across a range of technologies at the same time Explore new and emerging tech so we stay ahead of the curve Keep your skills sharp with ongoing certifications and training Communicate like a pro--in person and on the phone--so customers feel confident every step of the way
What you'll bring

5+ years in an IT project or solutions role Hands-on with hardware, software, systems, networks, Wi?Fi, and servers Experience monitoring and maintaining servers and networks Proven advanced technical support for client stakeholders such as IT Managers Project management exposure Ability to work independently, juggle multiple tasks, and nail the details Excellent communication--written and verbal
Tech you'll touch

Microsoft 365, Azure, Active Directory Windows Server, Hyper?V, VMware Fortinet, Firewalls and Networking Veeam Datto (RMM, DR, Networking) Automation tools and all kinds of IT hardware
Customer service is key

Build customer confidence with clear, human conversations--face to face when it matters Translate tech into business value for non?technical audiences Collaborate across teams, respond promptly, and solve problems proactively with care and attention to detail
IT is our jam, and we love helping businesses thrive with honest, smart advice. And yes, cupcakes do make an appearance from time to time. If you get IT and want to be part of something special, hit Apply.

Important:

Applications must be from candidates living in or close to Swansea, UK.

Recruiters:

We love your hustle, but please don't contact us for now.

Job Type: Full-time

Pay: From 34,000.00 per year

Benefits:

Additional leave Casual dress Company events Discounted or free food Employee discount Free flu jabs Free parking On-site parking Sick pay Store discount Work from home
Ability to commute/relocate:

Swansea SA1 1NW: reliably commute or plan to relocate before starting work (required)
Experience:

IT Project / Solutions: 5 years (required)
Work Location: In person