Job Description

The Company

Planet IT are an award winner leading IT company offering complete out-sourced IT solutions to organisations across the UK and Europe. Based on Milton Park, Oxford, we provide a comprehensive range of support services,?software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble shooting.

Planet IT strive to become one of the top places to work in the UK - in fact, we believe that we already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, we really do call ourselves the Planet Family.

We welcome new people to the team all the time, from all backgrounds and all levels of experience.

We are able to attract talent to our business by investing in staff training and staff rewards, which has become a bedrock of our success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them.

The Role

Account Management of an existing base of 40+ Planet IT support clients. Building a rapport and a trusted relationship with your clients through a partnership and applying continuous value with your client Regular calls & meetings with clients to discuss support tickets, sales opportunities, upcoming project requirements Being an escalation point internally and with your client, setting clear expectations Quarterly Account Roadmap and Review meetings onsite Working with the client to understand their goals, budgets and how we can help them achieve these Working with the Technical Architect team, to deliver, update and review roadmaps Liaising with Service Delivery stakeholders to identify mutual benefits and risks for both Planet IT and clients - including but not limited to aligning client technologies with Planet IT product stack, minimising exposure to unknown/untrusted technologies. Meeting Notes completed, sent to customer, and updated on CRM - ensuring action points are followed up and complete. Updating records and documentation Scoring clients satisfaction with primary contacts and reporting back to the Customer Experience Team Being part of new client onboardings and attending site Progress reports on ongoing projects and identifying upcoming projects. Responding, and quoting any hardware and software requests including providing weekly forecasting reports Cross and Up Sell products and services into your client base. Discuss, advise, and provide quotations to your client base for project requirements. Maintain working relationships with suppliers, negotiating service and costs as required. Responsible for maintenance of margins to hit monthly and quarterly GP targets.

Required

3 + Years' experience working within or for a managed service provider (MSP) as an account manager is

essential.

Understanding of business operations Basic understanding of the sales channel Basic understanding of the MSP industry Strong customer service led skills and strong communication. Conscientious and empathetic Proven problem-solving skills. Customer driven, ambitious and solution hungry An interest in IT and technology. A positive and self-motivated approach. Our clients are based in/around Oxfordshire and surrounding areas so you will be happy to travel to clients as and when required.

Why Planet IT?

A business established in 2003 with over 20 years with a proven track record of success, and we are growing year on year! Fantastic reputation for staff retention and loyalty and recognised for offering excellent career progression and opportunity - we promote from within. Excellent training and development opportunities and plans. A privately owned and profitable company. We offer some of the best commission structures in the industry with our Account Managers earning up to 10% of their monthly GP figures uncapped. A superb focus on staff incentives. 150 Club -150% of target or more on Qtr - a 1,500 experience weekend away. Quarterly team building trips company wide. Ongoing vendor incentives including VIP experiences, vouchers and much more.

Benefits

25 Days Holiday and Rising (Plus Bank Holidays) Bupa Cash Plan Paid Charity Day Discounted Gym Membership Cycle to Work Scheme Electric Vehicle Scheme Car Parking
Planet IT is an equal opportunities employer and welcome all candidates to apply with the right to work in the UK.

Job Type: Full-time

Pay: 30,000.00-45,000.00 per year

Additional pay:

Commission pay
Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Gym membership On-site parking Paid volunteer time Referral programme Sick pay Work from home
Schedule:

Monday to Friday
Work Location: In person

Reference ID: IT Sales - MSP Account Manager