Job Description

We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley.
This is a full time permanent role which will be office based.
The starting salary is 29,000 - 35,000 a year depending on experience.
The Role:
As an IT Service Central Delivery Analyst you will be the gateway for SNG's IT services, making sure that all interactions with customers are accurately logged, prioritised, categorised and resolved or assigned efficiently.
You'll be responsible for recording, monitoring and updating our IT tickets, conducting the initial diagnosis and escalating when needed.
The role will also involve ensuring our asset database is proactively maintained including asset movement, asset verification and asset incident management as well as onboarding, tagging and the disposal of assets.
What we need from you:
As an IT Service Central Delivery Analyst you will need experience of working on an IT Service Desk or a Customer Service Desk and be able to communicate with customers in person, by telephone, webchat, email or digital assistant.
You will be able to provide technical advice and support relating to Microsoft Windows operating systems, Office 365 (including Teams and SharePoint), remote access, virtual desktops and telephony.
We are looking for:

• A good understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment
• Experience of troubleshooting and demonstrable problem-solving techniques
• Great customer service with the ability to communicate with our colleagues, suppliers and end user community
• Excellent team working, with a focus on delivering resolutions as part of a team

What we can offer you:
As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:

• 450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme
• A range of wellbeing discounts including Gym Memberships

About us:
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.

Skills Required