Job Description

The IT Service Desk Admin Assistant is responsible for carrying out administrative activities as required to assist the IT Service Desk. This includes responding to customer information requests, resetting Active Directory passwords, creating, managing and maintaining NHS Mail webmail accounts, arranging engineer visits to customers, and arranging IT equipment delivery. In addition the post holder will provide further administrative support to the IT Service Desk team and management.
Main duties of the job
o Carry out IT activities by responding to requests made by GMSS's customers and members of the IM&T team
o Reset Active Directory passwords
o Creation, management and maintenance of NHS Mail webmail accounts
o Arrange engineer appointments with customers
o Arrange delivery of IT equipment
o Log Service Requests and assist customers using the self-service portal
o Provide administrative support in running reports, collecting and collating data from management systems
o Champion a customer-focused approach and the delivery of high-quality products that respond to customer needs and delight NHS GM customers
o Contribute to the future business of NHS GM through generating ideas for new or more efficient ways of working in response to customer requirements and self-generated insights
o Prepared to undertake and complete tasks outside of their job description on an as required basis in response to business demands
About us
Integrated Care Systems (ICSs) are partnerships of health and care organisations collaborating to plan and deliver cohesive services, aiming to enhance the health and well-being of local communities. Their objectives include improving population health outcomes, addressing disparities in access and experience, optimising efficiency, and fostering social and economic development. The NHS People Promise underscores the commitment to cultivate an inclusive workplace environment within NHS Greater Manchester Integrated Care, acknowledging and rectifying existing workforce inequalities, particularly concerning ethnic minorities, women, and individuals with disabilities. Positive action measures will be employed to broaden the talent pool and ensure a better understanding of diverse customer needs. The organisation advocates for diversity and inclusivity, offering flexible work arrangements, inclusive policies, and support services to accommodate a varied staff. Applicants from all backgrounds are encouraged to apply, with a specific welcome extended to ethnically diverse and disabled individuals. Feedback on job descriptions and advertisements is welcomed to ensure clarity and inclusivity, reflecting a growth mindset and a commitment to continual improvement.
Details
Date posted
03 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
896-STR-1214
Job locations
St. James's House Salford / Hybrid working
Salford
M6 5FW
Job description
Job responsibilities
The IT Service Desk Admin Assistant is responsible for carrying out administrative activities as required to assist the IT Service Desk. This includes responding to customer information requests, resetting Active Directory passwords, creating, managing and maintaining NHS Mail webmail accounts, arranging engineer visits to customers, and arranging IT equipment delivery. In addition the post holder will provide further administrative support to the IT Service Desk team and management.
Role specific duties and responsibilities
Carry out IT activities by responding to requests made by GMSSs customers and members of the IM&T team
Reset Active Directory passwords
Creation, management and maintenance of NHS Mail webmail accounts
Arrange engineer appointments with customers
Arrange delivery of IT equipment
Log Service Requests and assist customers using the self-service portal
Provide administrative support in running reports, collecting and collating data from management systems
Champion a customer-focused approach and the delivery of high-quality products that respond to customer needs and delight GMSSs customer
Contribute to the future business of GMSS through generating ideas for new or more efficient ways of working in response to customer requirements and self-generated insights
Prepared to undertake and complete tasks outside of their job description on an as required basis in response to business demands Job description
Job responsibilities
The IT Service Desk Admin Assistant is responsible for carrying out administrative activities as required to assist the IT Service Desk. This includes responding to customer information requests, resetting Active Directory passwords, creating, managing and maintaining NHS Mail webmail accounts, arranging engineer visits to customers, and arranging IT equipment delivery. In addition the post holder will provide further administrative support to the IT Service Desk team and management.
Role specific duties and responsibilities
Carry out IT activities by responding to requests made by GMSSs customers and members of the IM&T team
Reset Active Directory passwords
Creation, management and maintenance of NHS Mail webmail accounts
Arrange engineer appointments with customers
Arrange delivery of IT equipment
Log Service Requests and assist customers using the self-service portal
Provide administrative support in running reports, collecting and collating data from management systems
Champion a customer-focused approach and the delivery of high-quality products that respond to customer needs and delight GMSSs customer
Contribute to the future business of GMSS through generating ideas for new or more efficient ways of working in response to customer requirements and self-generated insights
Prepared to undertake and complete tasks outside of their job description on an as required basis in response to business demands
Person Specification
Essential
Essential

• Educated to GCSE level three A-C quals NVQ level 3 or equivalent experience
• Previous experience of working in an IT environment or similar administrative role

Desirable
Desirable

• Experience of dealing with customers over the phone
• Knowledge of IT hardware and software technologies

Person Specification
Essential
Essential

• Educated to GCSE level three A-C quals NVQ level 3 or equivalent experience
• Previous experience of working in an IT environment or similar administrative role

Desirable
Desirable

• Experience of dealing with customers over the phone
• Knowledge of IT hardware and software technologies

Skills Required